https://www.helpscout.comRSS for NodeMon, 19 Jan 2026 00:39:41 GMThttps://www.helpscout.com/blog/26-support-tips-for-2026/https://www.helpscout.com/blog/26-support-tips-for-2026/<p>You don't have time for a whole blog post! Here are 26 one-line tips for better customer support, categorized into writing, AI, self-service, management, and support basics. Something for everyone (almost). <a href="https://www.helpscout.com/blog/26-support-tips-for-2026/">Read the full article</a></p>https://www.helpscout.com/compare/hubspot/https://www.helpscout.com/compare/hubspot/<p>Trying to choose between Help Scout and HubSpot Service Hub? Make the right choice using this deep dive into pricing, features, and support.<a href="https://www.helpscout.com/compare/hubspot/">Read the full article</a></p>https://www.helpscout.com/blog/remote-work-beyond-the-commute/https://www.helpscout.com/blog/remote-work-beyond-the-commute/<p>Why remote work is about trust, outcomes, and wellbeing — and how flexibility helps people stay present through life’s changes.<a href="https://www.helpscout.com/blog/remote-work-beyond-the-commute/">Read the full article</a></p>https://www.helpscout.com/blog/fragile-knowledge/https://www.helpscout.com/blog/fragile-knowledge/<p>Fragile knowledge is knowing without understanding, an issue that plagues customer service. Learn 5 ways to build a support system based on deep, flexible knowledge instead.<a href="https://www.helpscout.com/blog/fragile-knowledge/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-automation/https://www.helpscout.com/blog/customer-service-automation/<p>Learn more about what customer service automation looks like in 2026 and discover 10 examples of how to implement automation effectively.<a href="https://www.helpscout.com/blog/customer-service-automation/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-unscripted-relaxation/https://www.helpscout.com/blog/help-scout-unscripted-relaxation/<p>Feeling the year-end crunch? The Help Scout team shares their go-to ways to recharge — from little treats to full-on relaxation rituals.<a href="https://www.helpscout.com/blog/help-scout-unscripted-relaxation/">Read the full article</a></p>https://www.helpscout.com/compare/frontapp/https://www.helpscout.com/compare/frontapp/<p>Trying to choose between Help Scout and Front? This guide makes the decision easy with a deep dive into pricing, features, and support.<a href="https://www.helpscout.com/compare/frontapp/">Read the full article</a></p>https://www.helpscout.com/blog/automate-ecommerce-customer-service/https://www.helpscout.com/blog/automate-ecommerce-customer-service/<p>Discover 7 easy ways to automate your ecommerce business to free up your time, clean up your data, and scale without drowning in busywork.<a href="https://www.helpscout.com/blog/automate-ecommerce-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/ai-product-principles/https://www.helpscout.com/blog/ai-product-principles/<p>Our AI principles didn’t change how we build — they clarified it. This post looks at how that shows up in one of our core features, AI Answers.<a href="https://www.helpscout.com/blog/ai-product-principles/">Read the full article</a></p>https://www.helpscout.com/blog/call-a-bot-a-bot/https://www.helpscout.com/blog/call-a-bot-a-bot/<p>Author Douglas Adams’ three rules on technology from back in the 1980s remain true, and they apply equally to today's AI chatbots. Mat argues for transparency and setting realistic expectations for the AI machines we want to help us. <a href="https://www.helpscout.com/blog/call-a-bot-a-bot/">Read the full article</a></p>https://www.helpscout.com/helpu/self-service/https://www.helpscout.com/helpu/self-service/<p>Learn how to create a great customer self-service experience with these best practices and real-world examples of companies getting it right.<a href="https://www.helpscout.com/helpu/self-service/">Read the full article</a></p>https://www.helpscout.com/blog/agile-for-customer-support/https://www.helpscout.com/blog/agile-for-customer-support/<p>Agile methodology is a commonly used framework, but does it benefit support teams? In this article we explore that question and give a basic overview of what agile is and how it works.<a href="https://www.helpscout.com/blog/agile-for-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-respond-to-customer-reviews/https://www.helpscout.com/blog/how-to-respond-to-customer-reviews/<p>Discover 14 examples of how to respond to both positive and negative customer reviews, and learn which mistakes to avoid when responding.<a href="https://www.helpscout.com/blog/how-to-respond-to-customer-reviews/">Read the full article</a></p>https://www.helpscout.com/blog/support-emergency/https://www.helpscout.com/blog/support-emergency/<p>How to build emergency response plans for customer support teams. Discover the questions every support team should answer before crisis hits—including who decides when to escalate, how to communicate during incidents, and why your team needs multiple levels of preparedness.<a href="https://www.helpscout.com/blog/support-emergency/">Read the full article</a></p>https://www.helpscout.com/blog/bridging-the-ai-perception-gap/https://www.helpscout.com/blog/bridging-the-ai-perception-gap/<p>Skeptical about AI? You’re not alone. As brand and product communicators, we can’t control how customers feel about our tech — but we can be more thoughtful in how we talk about it to help bridge the gap.<a href="https://www.helpscout.com/blog/bridging-the-ai-perception-gap/">Read the full article</a></p>https://www.helpscout.com/compare/freshdesk/https://www.helpscout.com/compare/freshdesk/<p>Trying to choose between Help Scout and Freshdesk? This guide makes the decision easy with a deep dive into pricing, features, and support.<a href="https://www.helpscout.com/compare/freshdesk/">Read the full article</a></p>https://www.helpscout.com/blog/sales-tips-for-support-pros/https://www.helpscout.com/blog/sales-tips-for-support-pros/<p>Support work already includes a little sales — listening, advising, guiding. Here’s how to do it well, without feeling salesy about it.<a href="https://www.helpscout.com/blog/sales-tips-for-support-pros/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-live-chat/https://www.helpscout.com/blog/ecommerce-live-chat/<p>Discover the 7 best ecommerce live chat software for boosting customer engagement, increasing sales, and delivering instant support.<a href="https://www.helpscout.com/blog/ecommerce-live-chat/">Read the full article</a></p>https://www.helpscout.com/blog/customer-feedback/https://www.helpscout.com/blog/customer-feedback/<p>Customer feedback is fuel. Discover how to collect it, make sense of it, and turn it into better service and stronger customer relationships.<a href="https://www.helpscout.com/blog/customer-feedback/">Read the full article</a></p>https://www.helpscout.com/blog/outlook-shared-mailbox-alternatives/https://www.helpscout.com/blog/outlook-shared-mailbox-alternatives/<p>The best Outlook shared mailbox alternatives for support teams include Help Scout, Emailgistics, Dynamics 365 Customer Service, and more.<a href="https://www.helpscout.com/blog/outlook-shared-mailbox-alternatives/">Read the full article</a></p>https://www.helpscout.com/compare/intercom/https://www.helpscout.com/compare/intercom/<p>Trying to choose between Help Scout and Intercom? This guide makes the decision easy with a deep dive into pricing, features, and support.<a href="https://www.helpscout.com/compare/intercom/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-unscripted-broken-bones/https://www.helpscout.com/blog/help-scout-unscripted-broken-bones/<p>From busted wrists to wild childhood stunts, the Help Scout team drops a little company lore — broken bones edition.<a href="https://www.helpscout.com/blog/help-scout-unscripted-broken-bones/">Read the full article</a></p>https://www.helpscout.com/blog/when-to-leave-gmail-and-outlook/https://www.helpscout.com/blog/when-to-leave-gmail-and-outlook/<p>Collaboration breaks down fast in Gmail and Outlook. Here’s how to know when your team is ready to make the switch to shared inbox software that is made for teams.<a href="https://www.helpscout.com/blog/when-to-leave-gmail-and-outlook/">Read the full article</a></p>https://www.helpscout.com/blog/faq-software/https://www.helpscout.com/blog/faq-software/<p>Discover the 8 best FAQ software and compare their features and pricing to find the option that's the best fit for your support team.<a href="https://www.helpscout.com/blog/faq-software/">Read the full article</a></p>https://www.helpscout.com/blog/zoho-desk-alternatives/https://www.helpscout.com/blog/zoho-desk-alternatives/<p>Discover the 9 best Zoho Desk alternatives and compare their features and pricing to find the option that's the best fit for your team.<a href="https://www.helpscout.com/blog/zoho-desk-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/saas-help-desk/https://www.helpscout.com/blog/saas-help-desk/<p>Discover the 8 best SaaS help desk software and compare their features and pricing to find the option that's the best fit for your team.<a href="https://www.helpscout.com/blog/saas-help-desk/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-unscripted-tv-shows/https://www.helpscout.com/blog/help-scout-unscripted-tv-shows/<p>Cozy season calls for good TV. Here's what the Help Scout team is streaming, complete with links to where you can watch, too. <a href="https://www.helpscout.com/blog/help-scout-unscripted-tv-shows/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-reports/https://www.helpscout.com/blog/help-scout-reports/<p>Reports help us make good decisions for the support team and bring data-supported recommendations to the broader company. To give you an idea of what we mean, let’s take a look at Help Scout’s reporting feature and how our team uses it.<a href="https://www.helpscout.com/blog/help-scout-reports/">Read the full article</a></p>https://www.helpscout.com/blog/best-ecommerce-customer-service-software/https://www.helpscout.com/blog/best-ecommerce-customer-service-software/<p>Discover the 10 best ecommerce customer service software and compare their features and pricing to find the option that's the best fit.<a href="https://www.helpscout.com/blog/best-ecommerce-customer-service-software/">Read the full article</a></p>https://www.helpscout.com/helpu/contact-us-page-design/https://www.helpscout.com/helpu/contact-us-page-design/<p>We’ve rounded up 20 great contact us page examples. Learn why each example works so that you can build or level up your own contact page.<a href="https://www.helpscout.com/helpu/contact-us-page-design/">Read the full article</a></p>https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/<p>There are plenty of practical approaches you can take to improve your customer service response times and deliver faster, better service. <a href="https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/">Read the full article</a></p>https://www.helpscout.com/blog/remote-culture/https://www.helpscout.com/blog/remote-culture/<p>Great remote culture doesn’t happen by accident. Here’s how we create connection and clarity across time zones—with practices that help people feel seen, supported, and set up to do great work.<a href="https://www.helpscout.com/blog/remote-culture/">Read the full article</a></p>https://www.helpscout.com/blog/multilingual-ai-support/https://www.helpscout.com/blog/multilingual-ai-support/<p>Learn what multilingual support means and why it’s important, and discover some effective methods your team can use to make it happen.<a href="https://www.helpscout.com/blog/multilingual-ai-support/">Read the full article</a></p>https://www.helpscout.com/blog/support-pros-recommend/https://www.helpscout.com/blog/support-pros-recommend/<p>Browse this list of support professionals' favorite books, shows, music, and more - we don't need no stinkin' algorithm!<a href="https://www.helpscout.com/blog/support-pros-recommend/">Read the full article</a></p>https://www.helpscout.com/blog/experimenting-with-ai/https://www.helpscout.com/blog/experimenting-with-ai/<p>Skeptical about AI but still a little curious? Here’s what happens when you try building with it anyway — one vibe at a time.<a href="https://www.helpscout.com/blog/experimenting-with-ai/">Read the full article</a></p>https://www.helpscout.com/blog/live-chat-metrics/https://www.helpscout.com/blog/live-chat-metrics/<p>Understand how your team is performing and how your customers feel by measuring these 8 actionable and easy-to-track live chat metrics.<a href="https://www.helpscout.com/blog/live-chat-metrics/">Read the full article</a></p>https://www.helpscout.com/blog/zendesk-alternative/https://www.helpscout.com/blog/zendesk-alternative/<p>Tired of Zendesk? Discover why teams choose Help Scout for simple, affordable, and human customer support, based on real reviews.<a href="https://www.helpscout.com/blog/zendesk-alternative/">Read the full article</a></p>https://www.helpscout.com/compare/zendesk/https://www.helpscout.com/compare/zendesk/<p>Trying to choose between Help Scout and Zendesk? This guide makes the decision easy with a deep dive into pricing, features, and support.<a href="https://www.helpscout.com/compare/zendesk/">Read the full article</a></p>https://www.helpscout.com/blog/reframing-as-chatbots/https://www.helpscout.com/blog/reframing-as-chatbots/<p>In this Supportive Shorts episode, Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support?<a href="https://www.helpscout.com/blog/reframing-as-chatbots/">Read the full article</a></p>https://www.helpscout.com/blog/be-intelligent-not-artificial/https://www.helpscout.com/blog/be-intelligent-not-artificial/<p>Job seekers are under an immense amount of pressure, but does that mean that they should outsource the application process to AI? Help Scout VP of People, Leah Knobler, weighs in.<a href="https://www.helpscout.com/blog/be-intelligent-not-artificial/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-ai-features/https://www.helpscout.com/blog/help-scout-ai-features/<p>Help Scout's AI features are thoughtfully built to help support professionals create great experiences for the customers they serve.<a href="https://www.helpscout.com/blog/help-scout-ai-features/">Read the full article</a></p>https://www.helpscout.com/blog/introducing-delight-labs/https://www.helpscout.com/blog/introducing-delight-labs/<p>We worked with our friends at Fuzzco to craft a campaign that captures our never-ending journey to unearth where customer delight comes from. Is it developed in a lab? Does it have a scientific formula? Let's find out.<a href="https://www.helpscout.com/blog/introducing-delight-labs/">Read the full article</a></p>https://www.helpscout.com/blog/not-weird-science/https://www.helpscout.com/blog/not-weird-science/<p>Customer support teams can run simple experiments to test their assumptions about response times, staffing, documentation, and AI tools to improve service delivery. Also belly-buttons.<a href="https://www.helpscout.com/blog/not-weird-science/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-knowledge-base/https://www.helpscout.com/blog/ecommerce-knowledge-base/<p>Is your help center falling flat? Get inspired by 16 great ecommerce knowledge base examples and learn how to build one that works.<a href="https://www.helpscout.com/blog/ecommerce-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/helpu/saas-customer-support/https://www.helpscout.com/helpu/saas-customer-support/<p>Great SaaS customer support is a matter of hiring the right people, building the right processes, and scaling thoughtfully. Here's how to get it right.<a href="https://www.helpscout.com/helpu/saas-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/4-bucket-support-system/https://www.helpscout.com/blog/4-bucket-support-system/<p>Maybe AI can do every part of your job (probably not)...but which parts of your job *should* it handle? Mat suggests a 4 bucket system to help figure it out. <a href="https://www.helpscout.com/blog/4-bucket-support-system/">Read the full article</a></p>https://www.helpscout.com/blog/listen-first-design-later/https://www.helpscout.com/blog/listen-first-design-later/<p>Design better by listening first. Learn how Help Scout product designers use support conversations to build empathy, improve products, and stay close to customers.<a href="https://www.helpscout.com/blog/listen-first-design-later/">Read the full article</a></p>https://www.helpscout.com/blog/small-wins/https://www.helpscout.com/blog/small-wins/<p>Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started. <a href="https://www.helpscout.com/blog/small-wins/">Read the full article</a></p>https://www.helpscout.com/blog/rome-retreat/https://www.helpscout.com/blog/rome-retreat/<p>Get the rundown of what it's like to attend a Help Scout retreat for the first time as well as get a few tips so that you can make the most of your next company event.<a href="https://www.helpscout.com/blog/rome-retreat/">Read the full article</a></p>https://www.helpscout.com/blog/ai-curse-of-cursor/https://www.helpscout.com/blog/ai-curse-of-cursor/<p>Generative AI and machine learning can do incredible things, but when you're trying to help customers the stakes can be very high. Recent failures of AI chat bots are worth considering as we all roll AI into our service organizations. <a href="https://www.helpscout.com/blog/ai-curse-of-cursor/">Read the full article</a></p>https://www.helpscout.com/blog/supportive-podcast-season-1/https://www.helpscout.com/blog/supportive-podcast-season-1/<p>Help Scout's podcast, The Supportive, has wrapped up its first season. Here, podcast host Mat Patterson shares an end of season wrap-up episode, as well as everything you need to listen and subscribe.<a href="https://www.helpscout.com/blog/supportive-podcast-season-1/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-for-marketers/https://www.helpscout.com/blog/help-scout-for-marketers/<p>Wondering how to use Help Scout as a marketer? Here's how our team uses it to learn more about our product, better meet the needs of our customers, and deliver delight each day.<a href="https://www.helpscout.com/blog/help-scout-for-marketers/">Read the full article</a></p>https://www.helpscout.com/blog/marketers-its-time-to-log-in/https://www.helpscout.com/blog/marketers-its-time-to-log-in/<p>Your business’s most comprehensive store of customer feedback is collected and managed every day via your customer service software. When was the last time you logged in?<a href="https://www.helpscout.com/blog/marketers-its-time-to-log-in/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-chatbots/https://www.helpscout.com/blog/ecommerce-chatbots/<p>Discover the best ecommerce chatbots for boosting sales, automating support, and improving customer experience. Compare features and pricing.<a href="https://www.helpscout.com/blog/ecommerce-chatbots/">Read the full article</a></p>https://www.helpscout.com/blog/creating-a-knowledge-base/https://www.helpscout.com/blog/creating-a-knowledge-base/<p>Learn how to create a knowledge base that's intuitive, effective, and genuinely helpful for your customers in this 8-step guide.<a href="https://www.helpscout.com/blog/creating-a-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/customer-first-teams-thrive-in-uncertain-times/https://www.helpscout.com/blog/customer-first-teams-thrive-in-uncertain-times/<p>We’ve seen firsthand how teams that prioritize customers are better equipped to weather change. Here are a few principles we’ve learned from the best of them to help you navigate today’s uncertainty.<a href="https://www.helpscout.com/blog/customer-first-teams-thrive-in-uncertain-times/">Read the full article</a></p>https://www.helpscout.com/blog/chatbots-for-customer-service/https://www.helpscout.com/blog/chatbots-for-customer-service/<p>Discover the 10 best chatbots for customer service teams, from help desks with chatbot features to standalone plug-and-play options.<a href="https://www.helpscout.com/blog/chatbots-for-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/criticism-in-customer-support/https://www.helpscout.com/blog/criticism-in-customer-support/<p>We want people to tell us what’s not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.<a href="https://www.helpscout.com/blog/criticism-in-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/support-team-mailbag-reducing-turnaround/https://www.helpscout.com/blog/support-team-mailbag-reducing-turnaround/<p>Reducing turnaround time is one of the most common goals for support teams — including our own! Here are some ideas to help get your team's turnaround time moving in the right direction.<a href="https://www.helpscout.com/blog/support-team-mailbag-reducing-turnaround/">Read the full article</a></p>https://www.helpscout.com/blog/companion-planting/https://www.helpscout.com/blog/companion-planting/<p>There is speed and efficiency to be gained by filling your fields with one type of plant, but it opens you up to new risks. Diversifying your crops can make them all stronger, and the same goes for diversifying the skills and perspectives of your support team. <a href="https://www.helpscout.com/blog/companion-planting/">Read the full article</a></p>https://www.helpscout.com/blog/why-people-first-security-matters/https://www.helpscout.com/blog/why-people-first-security-matters/<p>A solid technical implementation is necessary for security, but tools alone do not make a good security program. Learn how we take a people-first approach to security to keep data safe at Help Scout.<a href="https://www.helpscout.com/blog/why-people-first-security-matters/">Read the full article</a></p>https://www.helpscout.com/blog/amplifying-employee-voices/https://www.helpscout.com/blog/amplifying-employee-voices/<p>Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.<a href="https://www.helpscout.com/blog/amplifying-employee-voices/">Read the full article</a></p>https://www.helpscout.com/blog/learn-something-days-for-support/https://www.helpscout.com/blog/learn-something-days-for-support/<p>Learn how our support team uses their time away from the queue for professional development and get some inspiration for implementing a Learn Something program of your own.<a href="https://www.helpscout.com/blog/learn-something-days-for-support/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-classes/https://www.helpscout.com/blog/help-scout-classes/<p>Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.<a href="https://www.helpscout.com/blog/help-scout-classes/">Read the full article</a></p>https://www.helpscout.com/blog/front-alternatives/https://www.helpscout.com/blog/front-alternatives/<p>Explore the 11 best Front alternatives and compare their features and pricing to find the right shared inbox solution for your team.<a href="https://www.helpscout.com/blog/front-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/rate-your-ai/https://www.helpscout.com/blog/rate-your-ai/<p>Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.<a href="https://www.helpscout.com/blog/rate-your-ai/">Read the full article</a></p>https://www.helpscout.com/blog/the-impact-of-support-on-revenue/https://www.helpscout.com/blog/the-impact-of-support-on-revenue/<p>Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.<a href="https://www.helpscout.com/blog/the-impact-of-support-on-revenue/">Read the full article</a></p>https://www.helpscout.com/blog/leveraging-transferable-skills/https://www.helpscout.com/blog/leveraging-transferable-skills/<p>There is always something that made a person great in Job A that could help make them great in Job B. It’s just a matter of connecting the dots.<a href="https://www.helpscout.com/blog/leveraging-transferable-skills/">Read the full article</a></p>https://www.helpscout.com/blog/knowledge-base-article-formatting/https://www.helpscout.com/blog/knowledge-base-article-formatting/<p>Design really does matter — layout and page composition can make a critical difference in helping your customers get the most out of your documentation. Here are some formatting tips to help improve your knowledge base articles. <a href="https://www.helpscout.com/blog/knowledge-base-article-formatting/">Read the full article</a></p>https://www.helpscout.com/blog/how-help-scout-fueled-boxheros-global-expansion/https://www.helpscout.com/blog/how-help-scout-fueled-boxheros-global-expansion/<p>Help Scout has become an essential part of BoxHero’s growth strategy. It empowered their global expansion, improved response times, and reduced operational costs — all while providing a better experience for their customers.<a href="https://www.helpscout.com/blog/how-help-scout-fueled-boxheros-global-expansion/">Read the full article</a></p>https://www.helpscout.com/blog/boomeranging-back-to-help-scout/https://www.helpscout.com/blog/boomeranging-back-to-help-scout/<p>Finding the right customer service tool can be a challenge, but for Mukama, returning to Help Scout wasn’t just about switching back; it was about choosing a tool that truly supports their team and customers.<a href="https://www.helpscout.com/blog/boomeranging-back-to-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/per-module-datasource-pools/https://www.helpscout.com/blog/per-module-datasource-pools/<p>At Help Scout, we invest a lot of time to ensure our applications make the best out of their databases. Click through to learn more about how we use a per-module datasource approach to help break down complexity.<a href="https://www.helpscout.com/blog/per-module-datasource-pools/">Read the full article</a></p>https://www.helpscout.com/blog/medical-customer-service-software/https://www.helpscout.com/blog/medical-customer-service-software/<p>Discover the 9 best healthcare customer service software for enhancing patient care and ensuring HIPAA-compliant communication.<a href="https://www.helpscout.com/blog/medical-customer-service-software/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-aws-marketplace/https://www.helpscout.com/blog/help-scout-aws-marketplace/<p>Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration — all with unlimited users & AI included. <a href="https://www.helpscout.com/blog/help-scout-aws-marketplace/">Read the full article</a></p>https://www.helpscout.com/blog/committed-to-dei/https://www.helpscout.com/blog/committed-to-dei/<p>Help Scout hasn’t wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.<a href="https://www.helpscout.com/blog/committed-to-dei/">Read the full article</a></p>https://www.helpscout.com/blog/support-during-federal-holidays/https://www.helpscout.com/blog/support-during-federal-holidays/<p>Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done. <a href="https://www.helpscout.com/blog/support-during-federal-holidays/">Read the full article</a></p>https://www.helpscout.com/blog/knowledge-base-maintenance/https://www.helpscout.com/blog/knowledge-base-maintenance/<p>Creating a knowledge base is only half of the battle; you also need to keep it up to date. Help your customers get the most out of your content with regular knowledge base maintenance.<a href="https://www.helpscout.com/blog/knowledge-base-maintenance/">Read the full article</a></p>https://www.helpscout.com/blog/groundhog-day/https://www.helpscout.com/blog/groundhog-day/<p>Support work can be repetitive, but it is possible to make progress more visible and the work less tedious. <a href="https://www.helpscout.com/blog/groundhog-day/">Read the full article</a></p>https://www.helpscout.com/blog/ai-data-quality/https://www.helpscout.com/blog/ai-data-quality/<p>Enhance your AI support with better data quality. Learn key practices to improve accuracy, prevent errors, and deliver a customer-first support experience with AI.<a href="https://www.helpscout.com/blog/ai-data-quality/">Read the full article</a></p>https://www.helpscout.com/blog/ai-customer-support-software/https://www.helpscout.com/blog/ai-customer-support-software/<p>Learn how AI technology has evolved, explore the benefits it’s delivering for support, and discover the 9 best AI customer service software.<a href="https://www.helpscout.com/blog/ai-customer-support-software/">Read the full article</a></p>https://www.helpscout.com/blog/ticket-handling-best-practices/https://www.helpscout.com/blog/ticket-handling-best-practices/<p>Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.<a href="https://www.helpscout.com/blog/ticket-handling-best-practices/">Read the full article</a></p>https://www.helpscout.com/blog/ai-knowledge-base/https://www.helpscout.com/blog/ai-knowledge-base/<p>Discover the 8 best AI knowledge base software and compare their features and pricing to find the option that's the best fit for your team.<a href="https://www.helpscout.com/blog/ai-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/customer-feedback-analysis/https://www.helpscout.com/blog/customer-feedback-analysis/<p>Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today. <a href="https://www.helpscout.com/blog/customer-feedback-analysis/">Read the full article</a></p>https://www.helpscout.com/blog/shopify-plus-certified/https://www.helpscout.com/blog/shopify-plus-certified/<p>Help Scout has officially joined the Shopify Plus Certified App Program, only deepening our commitment to being the go-to customer support solution for businesses running and growing on Shopify.<a href="https://www.helpscout.com/blog/shopify-plus-certified/">Read the full article</a></p>https://www.helpscout.com/blog/ai-transparency/https://www.helpscout.com/blog/ai-transparency/<p>Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.<a href="https://www.helpscout.com/blog/ai-transparency/">Read the full article</a></p>https://www.helpscout.com/blog/race-for-the-light/https://www.helpscout.com/blog/race-for-the-light/<p>We're in the midst of the race to fill a market gap created by generative AI. <a href="https://www.helpscout.com/blog/race-for-the-light/">Read the full article</a></p>https://www.helpscout.com/blog/predictive-customer-service/https://www.helpscout.com/blog/predictive-customer-service/<p>Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.<a href="https://www.helpscout.com/blog/predictive-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/ai-ticket-routing/https://www.helpscout.com/blog/ai-ticket-routing/<p>Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.<a href="https://www.helpscout.com/blog/ai-ticket-routing/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-td-synnex-partnership/https://www.helpscout.com/blog/help-scout-td-synnex-partnership/<p>Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.<a href="https://www.helpscout.com/blog/help-scout-td-synnex-partnership/">Read the full article</a></p>https://www.helpscout.com/blog/redesigned-inbox/https://www.helpscout.com/blog/redesigned-inbox/<p>Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.<a href="https://www.helpscout.com/blog/redesigned-inbox/">Read the full article</a></p>https://www.helpscout.com/blog/transitioning-to-inbox-2/https://www.helpscout.com/blog/transitioning-to-inbox-2/<p>This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.<a href="https://www.helpscout.com/blog/transitioning-to-inbox-2/">Read the full article</a></p>https://www.helpscout.com/blog/new-look-same-help-scout/https://www.helpscout.com/blog/new-look-same-help-scout/<p>Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2. <a href="https://www.helpscout.com/blog/new-look-same-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/ai-support-challenges/https://www.helpscout.com/blog/ai-support-challenges/<p>Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.<a href="https://www.helpscout.com/blog/ai-support-challenges/">Read the full article</a></p>https://www.helpscout.com/blog/ai-skills-demand/https://www.helpscout.com/blog/ai-skills-demand/<p>Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.<a href="https://www.helpscout.com/blog/ai-skills-demand/">Read the full article</a></p>https://www.helpscout.com/blog/smile-for-the-ai/https://www.helpscout.com/blog/smile-for-the-ai/<p>We all have an idea of what great service means. Respect, speed, accuracy, helpfulness. But cultural differences can affect the way the service is delivered and how it is received. As AI takes on some support work, will it be culturally competent?<a href="https://www.helpscout.com/blog/smile-for-the-ai/">Read the full article</a></p>https://www.helpscout.com/blog/ticket-tagging/https://www.helpscout.com/blog/ticket-tagging/<p>Learn how to organize and streamline your customer support with effective ticket tagging strategies, and discover common use cases and challenges.<a href="https://www.helpscout.com/blog/ticket-tagging/">Read the full article</a></p>https://www.helpscout.com/customers/switcher/https://www.helpscout.com/customers/switcher/<p>Onboarding with Intercom was going to take 6 months. Help Scout did it in 24 hours.<a href="https://www.helpscout.com/customers/switcher/">Read the full article</a></p>https://www.helpscout.com/blog/whats-new-in-the-inbox/https://www.helpscout.com/blog/whats-new-in-the-inbox/<p>Learn what's new in Help Scout's Inbox experience. <a href="https://www.helpscout.com/blog/whats-new-in-the-inbox/">Read the full article</a></p>https://www.helpscout.com/blog/what-is-customer-service/https://www.helpscout.com/blog/what-is-customer-service/<p>Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.<a href="https://www.helpscout.com/blog/what-is-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-advocacy/https://www.helpscout.com/blog/customer-advocacy/<p>Learn how to turn customers into loyal advocates with effective strategies for building lasting relationships, enhancing customer experiences, and fostering organic growth.<a href="https://www.helpscout.com/blog/customer-advocacy/">Read the full article</a></p>https://www.helpscout.com/blog/why-is-customer-service-important/https://www.helpscout.com/blog/why-is-customer-service-important/<p>Learn five compelling reasons great customer service is important and why it’s something your business can’t do without.<a href="https://www.helpscout.com/blog/why-is-customer-service-important/">Read the full article</a></p>https://www.helpscout.com/blog/do-you-need-a-local-environment/https://www.helpscout.com/blog/do-you-need-a-local-environment/<p>Testing code isn't just for developers! Designers, product managers, QA specialists, and support team members all benefit from the ability to test. Learn how one engineer used a "Learn Something Day" to make testing more accessible to the broader Help Scout team.<a href="https://www.helpscout.com/blog/do-you-need-a-local-environment/">Read the full article</a></p>https://www.helpscout.com/blog/support-team-mailbag-managing-the-queue/https://www.helpscout.com/blog/support-team-mailbag-managing-the-queue/<p>Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.<a href="https://www.helpscout.com/blog/support-team-mailbag-managing-the-queue/">Read the full article</a></p>https://www.helpscout.com/blog/hsl-color-in-css/https://www.helpscout.com/blog/hsl-color-in-css/<p>When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.<a href="https://www.helpscout.com/blog/hsl-color-in-css/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-works-best-when/https://www.helpscout.com/blog/help-scout-works-best-when/<p>While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.<a href="https://www.helpscout.com/blog/help-scout-works-best-when/">Read the full article</a></p>https://www.helpscout.com/blog/still-customer-first/https://www.helpscout.com/blog/still-customer-first/<p>Our AI features are designed to ensure your team has more time to do what they do best: build relationships. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.<a href="https://www.helpscout.com/blog/still-customer-first/">Read the full article</a></p>https://www.helpscout.com/blog/help-desk-ticketing-system/https://www.helpscout.com/blog/help-desk-ticketing-system/<p>Discover the 9 best free help desk ticketing systems. Find the perfect solution to enhance your workflows, collaboration, and customer satisfaction.<a href="https://www.helpscout.com/blog/help-desk-ticketing-system/">Read the full article</a></p>https://www.helpscout.com/blog/companies-that-use-ai-for-customer-service/https://www.helpscout.com/blog/companies-that-use-ai-for-customer-service/<p>Explore real-world examples and best practices for implementing AI effectively in customer service.<a href="https://www.helpscout.com/blog/companies-that-use-ai-for-customer-service/">Read the full article</a></p>https://www.helpscout.com/book/example-book/kitchen-sink-post/https://www.helpscout.com/book/example-book/kitchen-sink-post/<p>This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!<a href="https://www.helpscout.com/book/example-book/kitchen-sink-post/">Read the full article</a></p>https://www.helpscout.com/blog/between-two-borgs/https://www.helpscout.com/blog/between-two-borgs/<p>Two very different approaches to the application of technology in pursuit of a particular goal, the outer edges of the responses that individuals and companies have to every new technology. Between Bjorn Borg and The Borg. <a href="https://www.helpscout.com/blog/between-two-borgs/">Read the full article</a></p>https://www.helpscout.com/blog/improve-react-testing-times/https://www.helpscout.com/blog/improve-react-testing-times/<p>Despite having many benefits, integration testing is not without its downsides. One of those issues can be a lack of speed. Read on to learn how one Help Scout dev approached the problem.<a href="https://www.helpscout.com/blog/improve-react-testing-times/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-tags-custom-fields/https://www.helpscout.com/blog/help-scout-tags-custom-fields/<p>Let's take a look at how Help Scout's customer support team uses the tag and custom field Inbox features.<a href="https://www.helpscout.com/blog/help-scout-tags-custom-fields/">Read the full article</a></p>https://www.helpscout.com/blog/empathy-in-customer-service/https://www.helpscout.com/blog/empathy-in-customer-service/<p>Empathy is a core component of every good customer experience. Learn why it’s important and ways to infuse empathy into your customer service interactions.<a href="https://www.helpscout.com/blog/empathy-in-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-recovery-examples/https://www.helpscout.com/blog/customer-service-recovery-examples/<p>When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.<a href="https://www.helpscout.com/blog/customer-service-recovery-examples/">Read the full article</a></p>https://www.helpscout.com/blog/thoughts-on-customer-loyalty/https://www.helpscout.com/blog/thoughts-on-customer-loyalty/<p>When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty. <a href="https://www.helpscout.com/blog/thoughts-on-customer-loyalty/">Read the full article</a></p>https://www.helpscout.com/blog/building-skills-for-the-sport-of-support/https://www.helpscout.com/blog/building-skills-for-the-sport-of-support/<p>As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?<a href="https://www.helpscout.com/blog/building-skills-for-the-sport-of-support/">Read the full article</a></p>https://www.helpscout.com/blog/accessibility-first/https://www.helpscout.com/blog/accessibility-first/<p>There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.<a href="https://www.helpscout.com/blog/accessibility-first/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-kpis/https://www.helpscout.com/blog/customer-experience-kpis/<p>Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.<a href="https://www.helpscout.com/blog/customer-experience-kpis/">Read the full article</a></p>https://www.helpscout.com/blog/catch-me-if-you-can/https://www.helpscout.com/blog/catch-me-if-you-can/<p>Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.<a href="https://www.helpscout.com/blog/catch-me-if-you-can/">Read the full article</a></p>https://www.helpscout.com/playlists/customer-service-software/https://www.helpscout.com/playlists/customer-service-software/<p>We dug deep into the features, reviews, and pricing of dozens of tools to compile this list of the best customer service software. <a href="https://www.helpscout.com/playlists/customer-service-software/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-saved-replies/https://www.helpscout.com/blog/help-scout-saved-replies/<p>Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!<a href="https://www.helpscout.com/blog/help-scout-saved-replies/">Read the full article</a></p>https://www.helpscout.com/blog/shopify-integration/https://www.helpscout.com/blog/shopify-integration/<p>From accessing order details to processing refunds and cancellations all in one place — learn how to spend less time switching systems and more time taking care of customers with Help Scout's Shopify integration.<a href="https://www.helpscout.com/blog/shopify-integration/">Read the full article</a></p>https://www.helpscout.com/blog/hipaa-compliant-help-desk/https://www.helpscout.com/blog/hipaa-compliant-help-desk/<p>Discover the 7 best HIPAA-compliant ticketing systems for supercharging your healthcare customer service team while keeping you compliant.<a href="https://www.helpscout.com/blog/hipaa-compliant-help-desk/">Read the full article</a></p>https://www.helpscout.com/blog/save-support-time-with-ai/https://www.helpscout.com/blog/save-support-time-with-ai/<p>Discover 8 different ways that customer support teams can make use of capacity that may be freed up when AI tools automate some portion of their work. From professional services to internal tooling!<a href="https://www.helpscout.com/blog/save-support-time-with-ai/">Read the full article</a></p>https://www.helpscout.com/blog/the-customer-is-always-right/https://www.helpscout.com/blog/the-customer-is-always-right/<p>It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.”<a href="https://www.helpscout.com/blog/the-customer-is-always-right/">Read the full article</a></p>https://www.helpscout.com/blog/help-desk-automation/https://www.helpscout.com/blog/help-desk-automation/<p>Feeling overwhelmed in the queue? Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team.<a href="https://www.helpscout.com/blog/help-desk-automation/">Read the full article</a></p>https://www.helpscout.com/performance-management-at-help-scout/https://www.helpscout.com/performance-management-at-help-scout/<p>VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.<a href="https://www.helpscout.com/performance-management-at-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/what-is-knowledge-management/https://www.helpscout.com/blog/what-is-knowledge-management/<p>Learn the basics about knowledge management and some practical tips to start building your own system.<a href="https://www.helpscout.com/blog/what-is-knowledge-management/">Read the full article</a></p>https://www.helpscout.com/blog/benefits-of-chatbots-in-customer-service/https://www.helpscout.com/blog/benefits-of-chatbots-in-customer-service/<p>Not sure if chatbots are the right move for your business? Make an informed decision by learning more about the benefits of using chatbots in customer support.<a href="https://www.helpscout.com/blog/benefits-of-chatbots-in-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/first-impressions-last/https://www.helpscout.com/blog/first-impressions-last/<p>Beginnings are often fraught: a first day at a new job, a first day at school, even the first time trying to use a new tool. You don’t know where to find anything, the right way to do things, or who you are supposed to talk to.<a href="https://www.helpscout.com/blog/first-impressions-last/">Read the full article</a></p>https://www.helpscout.com/blog/cover-letter-for-customer-service/https://www.helpscout.com/blog/cover-letter-for-customer-service/<p>In a competitive field like customer service, a great cover letter can help you stand out from the crowd. Check out these examples and tips for writing one of your own.<a href="https://www.helpscout.com/blog/cover-letter-for-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/say-my-name/https://www.helpscout.com/blog/say-my-name/<p>In “Romeo and Juliet,” Juliet famously questions, “What’s in a name? That which we call a rose, by any other name would smell as sweet.” Maybe that’s true of the flower, but if your friend wants to be called Rose, just call them Rose.<a href="https://www.helpscout.com/blog/say-my-name/">Read the full article</a></p>https://www.helpscout.com/quarterly-release-notes-2024/https://www.helpscout.com/quarterly-release-notes-2024/<p>Introducing the newest updates to the Help Scout platform! AI features, updated Shopify integration, new Instagram channel integration, and more.<a href="https://www.helpscout.com/quarterly-release-notes-2024/">Read the full article</a></p>https://www.helpscout.com/blog/support-teams-blamed-for-product-problems/https://www.helpscout.com/blog/support-teams-blamed-for-product-problems/<p>It feels so unfair to cop the blame for something entirely outside your control, particularly if your job performance is measured using those same customer service satisfaction ratings. Mat discusses small injustices, and how to cope with them.<a href="https://www.helpscout.com/blog/support-teams-blamed-for-product-problems/">Read the full article</a></p>https://www.helpscout.com/live-chat-customer-journey/https://www.helpscout.com/live-chat-customer-journey/<p>As a customer support manager, you probably have a love/hate relationship with canned responses. Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.<a href="https://www.helpscout.com/live-chat-customer-journey/">Read the full article</a></p>https://www.helpscout.com/blog/customer-lifecycle/https://www.helpscout.com/blog/customer-lifecycle/<p>Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.<a href="https://www.helpscout.com/blog/customer-lifecycle/">Read the full article</a></p>https://www.helpscout.com/blog/shared-instagram-account/https://www.helpscout.com/blog/shared-instagram-account/<p>Learn how to create a shared Instagram account, how it can benefit your business, and, most importantly, three methods for managing your account as a team.<a href="https://www.helpscout.com/blog/shared-instagram-account/">Read the full article</a></p>https://www.helpscout.com/blog/better-remote-meetings/https://www.helpscout.com/blog/better-remote-meetings/<p>Advice from Help Scout leaders on planning better, more effective remote meetings that move the business forward.<a href="https://www.helpscout.com/blog/better-remote-meetings/">Read the full article</a></p>https://www.helpscout.com/blog/evolving-brand-design/https://www.helpscout.com/blog/evolving-brand-design/<p>In the past year, we evolved the Help Scout brand and learned a lot in the process. While each journey is unique, here are some steps any team can take to make big changes happen, quickly and at scale.<a href="https://www.helpscout.com/blog/evolving-brand-design/">Read the full article</a></p>https://www.helpscout.com/blog/ai-anxiety-in-customer-support/https://www.helpscout.com/blog/ai-anxiety-in-customer-support/<p>For customer service workers, AI and the way companies implement it can be scary. Here is an honest discussion about AI anxiety in support and some tips on how to feel more comfortable in the face of change. <a href="https://www.helpscout.com/blog/ai-anxiety-in-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/ai-and-the-gravity-of-mediocrity/https://www.helpscout.com/blog/ai-and-the-gravity-of-mediocrity/<p>Generative AI can easily handle basic questions like “What does Customers Helped mean in my email report?”— but even then it often feels like something is missing. Here's how to benefit from AI tools without lowering your quality bar. <a href="https://www.helpscout.com/blog/ai-and-the-gravity-of-mediocrity/">Read the full article</a></p>https://www.helpscout.com/blog/support-career-in-ai-powered-world/https://www.helpscout.com/blog/support-career-in-ai-powered-world/<p>This is not an article about how AI will change the world of customer service over the next decade. It’s about how AI might change your working life as a support pro this year — or next year — and what you can do about it.<a href="https://www.helpscout.com/blog/support-career-in-ai-powered-world/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-has-acquired-supportagent-ai/https://www.helpscout.com/blog/help-scout-has-acquired-supportagent-ai/<p>Help Scout has acquired SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations. Learn more about this acquisition and what it means for Help Scout customers. <a href="https://www.helpscout.com/blog/help-scout-has-acquired-supportagent-ai/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-retention-marketing/https://www.helpscout.com/blog/ecommerce-retention-marketing/<p>Explore how exceptional customer service can act as the heart of customer retention, why email marketing and remarketing should be your trusted allies, and how social media engagement and community building can encourage loyal brand advocates.<a href="https://www.helpscout.com/blog/ecommerce-retention-marketing/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-thanksgiving/https://www.helpscout.com/blog/help-scout-thanksgiving/<p>If you celebrate Thanksgiving, and you're in customer support, then we're thankful for you. <a href="https://www.helpscout.com/blog/help-scout-thanksgiving/">Read the full article</a></p>https://www.helpscout.com/blog/ai-chatbot-examples/https://www.helpscout.com/blog/ai-chatbot-examples/<p>In this article, we’ll explore the benefits of AI chatbots and look at some examples that prioritize creating a smooth experience for customers.<a href="https://www.helpscout.com/blog/ai-chatbot-examples/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-brand-refresh-2023/https://www.helpscout.com/blog/help-scout-brand-refresh-2023/<p>Things may look a little different, but we’re still the same: Unveiling and taking a behind-the-scenes look at Help Scout’s new brand identity.<a href="https://www.helpscout.com/blog/help-scout-brand-refresh-2023/">Read the full article</a></p>https://www.helpscout.com/blog/introducing-instagram-in-help-scout/https://www.helpscout.com/blog/introducing-instagram-in-help-scout/<p>Connect your company’s Instagram account to Help Scout to better manage customer conversations across multiple channels.<a href="https://www.helpscout.com/blog/introducing-instagram-in-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/quarterly-release-notes-october-2023/https://www.helpscout.com/blog/quarterly-release-notes-october-2023/<p>Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more. <a href="https://www.helpscout.com/blog/quarterly-release-notes-october-2023/">Read the full article</a></p>https://www.helpscout.com/blog/service-lessons-leaders-learned-early/https://www.helpscout.com/blog/service-lessons-leaders-learned-early/<p>How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company <a href="https://www.helpscout.com/blog/service-lessons-leaders-learned-early/">Read the full article</a></p>https://www.helpscout.com/blog/conversational-ai-for-customer-service/https://www.helpscout.com/blog/conversational-ai-for-customer-service/<p>Learn what conversational AI for customer service is, how it works, and how it can be used as part of your support strategy.<a href="https://www.helpscout.com/blog/conversational-ai-for-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-resume-examples/https://www.helpscout.com/blog/customer-service-resume-examples/<p>Struggling to write a customer service resume? In this article, we share seven different customer service resume examples that cover a variety of roles.<a href="https://www.helpscout.com/blog/customer-service-resume-examples/">Read the full article</a></p>https://www.helpscout.com/blog/customer-complaints-examples/https://www.helpscout.com/blog/customer-complaints-examples/<p>In this article, we’ll explore the three types of customer complaints, look at examples of common requests, and offer suggestions on how to resolve them, including some example responses you can use for your own support needs.<a href="https://www.helpscout.com/blog/customer-complaints-examples/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-week/https://www.helpscout.com/blog/customer-service-week/<p>Customer service folks are the ones most likely to interact with customers directly and have a large impact on how customers perceive your brand. One way you can celebrate and recognize their hard work is by participating in customer service week.<a href="https://www.helpscout.com/blog/customer-service-week/">Read the full article</a></p>https://www.helpscout.com/blog/brittany-ferguson/https://www.helpscout.com/blog/brittany-ferguson/<p>Learn from folks who are helping customers, building teams, and growing careers in ecommerce customer service.<a href="https://www.helpscout.com/blog/brittany-ferguson/">Read the full article</a></p>https://www.helpscout.com/blog/navigating-changes-in-saas-support/https://www.helpscout.com/blog/navigating-changes-in-saas-support/<p>The constant changes in SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.<a href="https://www.helpscout.com/blog/navigating-changes-in-saas-support/">Read the full article</a></p>https://www.helpscout.com/blog/issue-tracking-software/https://www.helpscout.com/blog/issue-tracking-software/<p>If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.<a href="https://www.helpscout.com/blog/issue-tracking-software/">Read the full article</a></p>https://www.helpscout.com/blog/first-impressions/https://www.helpscout.com/blog/first-impressions/<p>Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.<a href="https://www.helpscout.com/blog/first-impressions/">Read the full article</a></p>https://www.helpscout.com/blog/shopify-customer-service-apps/https://www.helpscout.com/blog/shopify-customer-service-apps/<p>Discover the 5 best Shopify customer service apps and compare their features and pricing to find the option that's best for your team.<a href="https://www.helpscout.com/blog/shopify-customer-service-apps/">Read the full article</a></p>https://www.helpscout.com/blog/be-heard-by-product-team/https://www.helpscout.com/blog/be-heard-by-product-team/<p>Your customers know what they want from your product, and you know what your customers want from your product, but you can't get the product team to make those changes. Here's what to do.<a href="https://www.helpscout.com/blog/be-heard-by-product-team/">Read the full article</a></p>https://www.helpscout.com/blog/building-customer-relationships/https://www.helpscout.com/blog/building-customer-relationships/<p>Maintaining relationships of all kinds takes hard work. If we want to hold onto our customers for the long term, then we need to understand and strengthen our relationships with them. Here are some practical ways to make that happen. <a href="https://www.helpscout.com/blog/building-customer-relationships/">Read the full article</a></p>https://www.helpscout.com/customers/mabels-labels/https://www.helpscout.com/customers/mabels-labels/<p>One eComm brand’s story of reducing volume by 58% while achieving a 93 CSAT score.<a href="https://www.helpscout.com/customers/mabels-labels/">Read the full article</a></p>https://www.helpscout.com/blog/new-conversation-editor/https://www.helpscout.com/blog/new-conversation-editor/<p>When it comes to crafting the best responses possible, Help Scout’s brand new conversation editor has you covered.<a href="https://www.helpscout.com/blog/new-conversation-editor/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-scripts/https://www.helpscout.com/blog/customer-service-scripts/<p>In call centers and big businesses all around the world, customer service staff are given strict scripts to follow. There is some validity to this approach, but there is a better way to achieve the same goals.<a href="https://www.helpscout.com/blog/customer-service-scripts/">Read the full article</a></p>https://www.helpscout.com/blog/aligning-culture-with-values/https://www.helpscout.com/blog/aligning-culture-with-values/<p>Key lessons we've learned at Help Scout about building a values-aligned culture.<a href="https://www.helpscout.com/blog/aligning-culture-with-values/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-examples/https://www.helpscout.com/blog/customer-service-examples/<p>Customer service is one of the touchpoints that can make or break your business. In this article, we’ve compiled examples of brands whose customer service transcended the ordinary and we’ll look at what you can learn from them to elevate your own level of support.<a href="https://www.helpscout.com/blog/customer-service-examples/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-management/https://www.helpscout.com/blog/customer-service-management/<p>Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.<a href="https://www.helpscout.com/blog/customer-service-management/">Read the full article</a></p>https://www.helpscout.com/blog/customer-oriented-ecommerce/https://www.helpscout.com/blog/customer-oriented-ecommerce/<p>Focus on interactions, rather than transactions, to create an online shopping experience that keeps customers at the center.<a href="https://www.helpscout.com/blog/customer-oriented-ecommerce/">Read the full article</a></p>https://www.helpscout.com/blog/release-notes-july-2023/https://www.helpscout.com/blog/release-notes-july-2023/<p>Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!<a href="https://www.helpscout.com/blog/release-notes-july-2023/">Read the full article</a></p>https://www.helpscout.com/blog/helpscout-ai-approach/https://www.helpscout.com/blog/helpscout-ai-approach/<p>Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service. <a href="https://www.helpscout.com/blog/helpscout-ai-approach/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-mobile-apps/https://www.helpscout.com/blog/customer-service-mobile-apps/<p>Looking for the best customer service mobile apps so your team can answer customer questions on any device? Here are the top mobile apps for customer service.<a href="https://www.helpscout.com/blog/customer-service-mobile-apps/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-plan-your-company-retreat/https://www.helpscout.com/blog/how-to-plan-your-company-retreat/<p>Help Scout’s team shares experiences and lessons learned around building relationships at all-company retreats.<a href="https://www.helpscout.com/blog/how-to-plan-your-company-retreat/">Read the full article</a></p>https://www.helpscout.com/customers/castiron/https://www.helpscout.com/customers/castiron/<p>Learn about Castiron's success using Help Scout.<a href="https://www.helpscout.com/customers/castiron/">Read the full article</a></p>https://www.helpscout.com/blog/hipaa-compliant-messaging-app/https://www.helpscout.com/blog/hipaa-compliant-messaging-app/<p>These 8 HIPAA-compliant live chat apps and software will keep your patients' data safe as you grow your communication offerings.<a href="https://www.helpscout.com/blog/hipaa-compliant-messaging-app/">Read the full article</a></p>https://www.helpscout.com/blog/saas-ecommerce-support/https://www.helpscout.com/blog/saas-ecommerce-support/<p>Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. <a href="https://www.helpscout.com/blog/saas-ecommerce-support/">Read the full article</a></p>https://www.helpscout.com/blog/offering-paid-support/https://www.helpscout.com/blog/offering-paid-support/<p>Transitioning to a paid, profit-making support model can be tricky, but with a little thought and some simple calculations, you can directly prove your value to the business and enjoy increased influence and impact. Here’s how to do it. <a href="https://www.helpscout.com/blog/offering-paid-support/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-interview-questions/https://www.helpscout.com/blog/customer-service-interview-questions/<p>Divide these 26 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. (36 kB)<a href="https://www.helpscout.com/blog/customer-service-interview-questions/">Read the full article</a></p>https://www.helpscout.com/blog/quarterly-release-notes-april-2023/https://www.helpscout.com/blog/quarterly-release-notes-april-2023/<p>Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.<a href="https://www.helpscout.com/blog/quarterly-release-notes-april-2023/">Read the full article</a></p>https://www.helpscout.com/blog/facebook-messenger-for-customer-service/https://www.helpscout.com/blog/facebook-messenger-for-customer-service/<p>Learn more about the benefits of offering support over Facebook and discover the 10 best tools for Facebook Messenger customer service.<a href="https://www.helpscout.com/blog/facebook-messenger-for-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/optimize-support-for-messaging/https://www.helpscout.com/blog/optimize-support-for-messaging/<p>It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.<a href="https://www.helpscout.com/blog/optimize-support-for-messaging/">Read the full article</a></p>https://www.helpscout.com/blog/friday-notes/https://www.helpscout.com/blog/friday-notes/<p>Help Scout’s CEO shares a weekly written message to clarify his own thinking and unite a globally distributed team.<a href="https://www.helpscout.com/blog/friday-notes/">Read the full article</a></p>https://www.helpscout.com/post/deliver-a-seamless-support-experience-with-messenger-in-help-scout/https://www.helpscout.com/post/deliver-a-seamless-support-experience-with-messenger-in-help-scout/<p>Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.<a href="https://www.helpscout.com/post/deliver-a-seamless-support-experience-with-messenger-in-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/trust-ai-and-customer-service/https://www.helpscout.com/blog/trust-ai-and-customer-service/<p>Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.<a href="https://www.helpscout.com/blog/trust-ai-and-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/saas-knowledge-base/https://www.helpscout.com/blog/saas-knowledge-base/<p>Discover the 10 best SaaS knowledge base platforms, and compare their features and pricing to find the best solution for your needs. <a href="https://www.helpscout.com/blog/saas-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-alternatives/https://www.helpscout.com/blog/help-scout-alternatives/<p>Discover the 7 best Help Scout alternatives, learn about the features they offer, and find out which types of teams each option is best for.<a href="https://www.helpscout.com/blog/help-scout-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/interviewing-at-help-scout/https://www.helpscout.com/blog/interviewing-at-help-scout/<p>Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.<a href="https://www.helpscout.com/blog/interviewing-at-help-scout/">Read the full article</a></p>https://www.helpscout.com/blog/go-ahead-learn-something/https://www.helpscout.com/blog/go-ahead-learn-something/<p>How Help Scout's Learn Something stipend supports team members' personal and professional growth.<a href="https://www.helpscout.com/blog/go-ahead-learn-something/">Read the full article</a></p>https://www.helpscout.com/blog/introducing-new-docs-editor/https://www.helpscout.com/blog/introducing-new-docs-editor/<p>Through an improved article composition experience and key performance enhancements, the new Docs editor gives teams the ability to confidently create helpful knowledge base articles with ease.<a href="https://www.helpscout.com/blog/introducing-new-docs-editor/">Read the full article</a></p>https://www.helpscout.com/blog/support-tactic-backlog/https://www.helpscout.com/blog/support-tactic-backlog/<p>When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.<a href="https://www.helpscout.com/blog/support-tactic-backlog/">Read the full article</a></p>https://www.helpscout.com/blog/google-groups-alternatives/https://www.helpscout.com/blog/google-groups-alternatives/<p>These 10 Google Groups and Collaborative Inbox alternatives are much better choices for businesses that need more control over their tools.<a href="https://www.helpscout.com/blog/google-groups-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/chatgpt-customer-service/https://www.helpscout.com/blog/chatgpt-customer-service/<p>How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?<a href="https://www.helpscout.com/blog/chatgpt-customer-service/">Read the full article</a></p>https://www.helpscout.com/customers/litmus/https://www.helpscout.com/customers/litmus/<p>Learn how Litmus increased customer retention rate and efficiency by centralizing all customer communications with Help Scout.<a href="https://www.helpscout.com/customers/litmus/">Read the full article</a></p>https://www.helpscout.com/customers/underground-printing/https://www.helpscout.com/customers/underground-printing/<p>Learn why Underground Printing chose Help Scout to upgrade their customer support, and how they take advantage of the entire platform to serve customers.<a href="https://www.helpscout.com/customers/underground-printing/">Read the full article</a></p>https://www.helpscout.com/customers/ashesi-university/https://www.helpscout.com/customers/ashesi-university/<p>Learn how Ashesi University centralized emails across all departments, launched a knowledge base, and scaled service with automations at an award-winning university.<a href="https://www.helpscout.com/customers/ashesi-university/">Read the full article</a></p>https://www.helpscout.com/blog/learning-for-distributed-teams/https://www.helpscout.com/blog/learning-for-distributed-teams/<p>More is caught than taught, they say. But when your colleagues are in different cities, or on different continents, it's harder to transmit knowledge. Here are some practical ways to bridge the gap.<a href="https://www.helpscout.com/blog/learning-for-distributed-teams/">Read the full article</a></p>https://www.helpscout.com/blog/december-2022-release-notes/https://www.helpscout.com/blog/december-2022-release-notes/<p>Introducing the newest updates to the Help Scout platform! Microsurveys, new message styles, bug bashes, and more. Plus see what's coming up in our new docs editor and iOS app.<a href="https://www.helpscout.com/blog/december-2022-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/4-message-styles-and-how-to-use-them/https://www.helpscout.com/blog/4-message-styles-and-how-to-use-them/<p>Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them. <a href="https://www.helpscout.com/blog/4-message-styles-and-how-to-use-them/">Read the full article</a></p>https://www.helpscout.com/blog/small-business-help-desk-software/https://www.helpscout.com/blog/small-business-help-desk-software/<p>The best help desk software for small businesses are priced affordably and built to help you scale. Here are 8 of the best ones to consider.<a href="https://www.helpscout.com/blog/small-business-help-desk-software/">Read the full article</a></p>https://www.helpscout.com/blog/customer-centricity-test/https://www.helpscout.com/blog/customer-centricity-test/<p>Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.<a href="https://www.helpscout.com/blog/customer-centricity-test/">Read the full article</a></p>https://www.helpscout.com/blog/tactic-fresh-eyes-fresh-voice/https://www.helpscout.com/blog/tactic-fresh-eyes-fresh-voice/<p>When a conversation with a customer is not progressing toward a solution, it can be frustrating for everyone involved. Use this tactic to restore customer confidence and get things moving again.<a href="https://www.helpscout.com/blog/tactic-fresh-eyes-fresh-voice/">Read the full article</a></p>https://www.helpscout.com/blog/shared-inbox-gmail/https://www.helpscout.com/blog/shared-inbox-gmail/<p>Need a shared inbox in Gmail for your team? Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions.<a href="https://www.helpscout.com/blog/shared-inbox-gmail/">Read the full article</a></p>https://www.helpscout.com/blog/groovehq-alternatives/https://www.helpscout.com/blog/groovehq-alternatives/<p>Discover the 7 best Groove alternatives and compare their features and pricing to find the option that's the best fit for your support team.<a href="https://www.helpscout.com/blog/groovehq-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/introducing-microsurveys/https://www.helpscout.com/blog/introducing-microsurveys/<p>With microsurveys, you can quickly set up short, in-app surveys to capture customer feedback at key moments and close the loop directly from Help Scout.<a href="https://www.helpscout.com/blog/introducing-microsurveys/">Read the full article</a></p>https://www.helpscout.com/blog/october-2022-release-notes/https://www.helpscout.com/blog/october-2022-release-notes/<p>Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.<a href="https://www.helpscout.com/blog/october-2022-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/gorgias-alternatives/https://www.helpscout.com/blog/gorgias-alternatives/<p>Discover the 8 best Gorgias alternatives. Find a replacement with better reporting features, more affordable pricing, and better support.<a href="https://www.helpscout.com/blog/gorgias-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/sabbaticals-in-the-real-world/https://www.helpscout.com/blog/sabbaticals-in-the-real-world/<p>Learn how Help Scouters are using their month-long sabbaticals to rest, relax, and recharge. <a href="https://www.helpscout.com/blog/sabbaticals-in-the-real-world/">Read the full article</a></p>https://www.helpscout.com/blog/bambee-partnership/https://www.helpscout.com/blog/bambee-partnership/<p>Welcome Bambee customers; we are glad to have you here. Learn more about the benefits we offer to Bambee customers.<a href="https://www.helpscout.com/blog/bambee-partnership/">Read the full article</a></p>https://www.helpscout.com/blog/ai-accent-removal/https://www.helpscout.com/blog/ai-accent-removal/<p>Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?<a href="https://www.helpscout.com/blog/ai-accent-removal/">Read the full article</a></p>https://www.helpscout.com/helpu/choosing-help-desk-software/https://www.helpscout.com/helpu/choosing-help-desk-software/<p>Discover the 13 best help desk software, along with what each is best for, what features each comes with, and how much each costs.<a href="https://www.helpscout.com/helpu/choosing-help-desk-software/">Read the full article</a></p>https://www.helpscout.com/blog/email-management-for-education/https://www.helpscout.com/blog/email-management-for-education/<p>Is email overwhelming your staff? Learn how the right strategies and tools can improve email management for education professionals.<a href="https://www.helpscout.com/blog/email-management-for-education/">Read the full article</a></p>https://www.helpscout.com/blog/email-ticketing-system/https://www.helpscout.com/blog/email-ticketing-system/<p>Discover the 12 best email ticketing systems. Learn which teams they're best for, what unique features they offer, and how much they cost.<a href="https://www.helpscout.com/blog/email-ticketing-system/">Read the full article</a></p>https://www.helpscout.com/talking-to-customers/https://www.helpscout.com/talking-to-customers/<p>Have better conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.<a href="https://www.helpscout.com/talking-to-customers/">Read the full article</a></p>https://www.helpscout.com/blog/love-letter-to-social-media-service/https://www.helpscout.com/blog/love-letter-to-social-media-service/<p>Social media customer service is a skill of its own. Here's our love letter to the people doing the hard work, in public, every day.<a href="https://www.helpscout.com/blog/love-letter-to-social-media-service/">Read the full article</a></p>https://www.helpscout.com/blog/help-desk-vs-service-desk/https://www.helpscout.com/blog/help-desk-vs-service-desk/<p>When evaluating a help desk vs. a service desk, there are many important considerations to keep in mind. Understand exactly what you’re looking for and how it fits to determine whether a help desk or service desk is best for you.<a href="https://www.helpscout.com/blog/help-desk-vs-service-desk/">Read the full article</a></p>https://www.helpscout.com/blog/customer-onboarding-email-templates/https://www.helpscout.com/blog/customer-onboarding-email-templates/<p>Customer success managers are already busy. Save time (and improve your customers' experience!) with these onboarding email templates.<a href="https://www.helpscout.com/blog/customer-onboarding-email-templates/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-setup-guide/https://www.helpscout.com/blog/help-scout-setup-guide/<p>This guide will walk you through how to get started with Help Scout. Learn all the fundamentals of the platform with our tips and tutorials.<a href="https://www.helpscout.com/blog/help-scout-setup-guide/">Read the full article</a></p>https://www.helpscout.com/blog/building-customer-focused-company/https://www.helpscout.com/blog/building-customer-focused-company/<p>This guide will show you how to build a business known for its commitment to its customers.<a href="https://www.helpscout.com/blog/building-customer-focused-company/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-manager-career-paths/https://www.helpscout.com/blog/customer-success-manager-career-paths/<p>Building a customer success manager career path can feel intimidating if you’re just getting started. Read our guide on how to move into a CSM role or boost your existing career in customer success.<a href="https://www.helpscout.com/blog/customer-success-manager-career-paths/">Read the full article</a></p>https://www.helpscout.com/blog/change-company-culture/https://www.helpscout.com/blog/change-company-culture/<p>What can you do if your company's leadership are not interested in doing the work to become customer-centric and to truly value customer service? In our latest advice column, we offer some suggestions. <a href="https://www.helpscout.com/blog/change-company-culture/">Read the full article</a></p>https://www.helpscout.com/blog/customer-feedback-email-templates/https://www.helpscout.com/blog/customer-feedback-email-templates/<p>Every customer-facing team should be asking for constructive insights from their customers. These customer feedback email templates take the guesswork out of how to ask.<a href="https://www.helpscout.com/blog/customer-feedback-email-templates/">Read the full article</a></p>https://www.helpscout.com/blog/customer-satisfaction-survey-templates/https://www.helpscout.com/blog/customer-satisfaction-survey-templates/<p>Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.<a href="https://www.helpscout.com/blog/customer-satisfaction-survey-templates/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-superheroes/https://www.helpscout.com/blog/customer-service-superheroes/<p>We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes. But what if they really were heroes?<a href="https://www.helpscout.com/blog/customer-service-superheroes/">Read the full article</a></p>https://www.helpscout.com/blog/email-vs-live-chat/https://www.helpscout.com/blog/email-vs-live-chat/<p>One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.<a href="https://www.helpscout.com/blog/email-vs-live-chat/">Read the full article</a></p>https://www.helpscout.com/blog/customer-support-manager-job-description/https://www.helpscout.com/blog/customer-support-manager-job-description/<p>Writing the best customer support manager job description is important when staffing for this key role within your company. Here are ten examples of great descriptions and templates you can use to write your next one.<a href="https://www.helpscout.com/blog/customer-support-manager-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/customer-not-persona/https://www.helpscout.com/blog/customer-not-persona/<p>Here’s how (and why) to give every person in your business a deeper understanding of who your customers are, how they think, and what they need.<a href="https://www.helpscout.com/blog/customer-not-persona/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-plan-templates/https://www.helpscout.com/blog/customer-success-plan-templates/<p>These free customer success plan templates will help guide your team toward providing the best possible experience for your customers.<a href="https://www.helpscout.com/blog/customer-success-plan-templates/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-hiring-project-ideas/https://www.helpscout.com/blog/customer-service-hiring-project-ideas/<p>Customer service job interview projects are useful, but they are by no means a silver bullet. Learn the dos and don’ts to find the best candidate for your role. <a href="https://www.helpscout.com/blog/customer-service-hiring-project-ideas/">Read the full article</a></p>https://www.helpscout.com/blog/support-team-swarming-vs-tiering/https://www.helpscout.com/blog/support-team-swarming-vs-tiering/<p>Tiered support has been the established method of addressing customer questions. However, support swarming has additional benefits that can help with specific aspects of team management. In this blog post, we break down the benefits and drawbacks of support swarming vs. tiering.<a href="https://www.helpscout.com/blog/support-team-swarming-vs-tiering/">Read the full article</a></p>https://www.helpscout.com/blog/product-support-analyst-job-description/https://www.helpscout.com/blog/product-support-analyst-job-description/<p>Here are five examples of great product support analyst job descriptions and suggestions you can use to write your next one.<a href="https://www.helpscout.com/blog/product-support-analyst-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-write-an-auto-reply-email/https://www.helpscout.com/blog/how-to-write-an-auto-reply-email/<p>Auto-reply emails can acknowledge your customer and provide great follow-up information without adding additional burden to staff. Take a look at these six examples of how to write an amazing message of your own.<a href="https://www.helpscout.com/blog/how-to-write-an-auto-reply-email/">Read the full article</a></p>https://www.helpscout.com/blog/realtyninja/https://www.helpscout.com/blog/realtyninja/<p>Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business. <a href="https://www.helpscout.com/blog/realtyninja/">Read the full article</a></p>https://www.helpscout.com/blog/census-help-scout-partnership/https://www.helpscout.com/blog/census-help-scout-partnership/<p>Today we’re thrilled to announce our partnership with Census, a supercharged operational analytics tool that syncs data from your warehouse into all your business tools, allowing teams to act and automate with confidence. <a href="https://www.helpscout.com/blog/census-help-scout-partnership/">Read the full article</a></p>https://www.helpscout.com/email-support-not-account-managers/https://www.helpscout.com/email-support-not-account-managers/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/email-support-not-account-managers/">Read the full article</a></p>https://www.helpscout.com/blog/june-2022-release-notes/https://www.helpscout.com/blog/june-2022-release-notes/<p>Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.<a href="https://www.helpscout.com/blog/june-2022-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/google-lamda-customer-service/https://www.helpscout.com/blog/google-lamda-customer-service/<p>A Google engineer has been put on leave for breaching confidentiality policies. He claims to have worked with a sentient AI though professionals in the field are dubious. Whether or not this bot has truly experienced feelings it does raise some interesting questions.<a href="https://www.helpscout.com/blog/google-lamda-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/omnichannel-vs-multichannel-support/https://www.helpscout.com/helpu/omnichannel-vs-multichannel-support/<p>Learn what omnichannel customer service is, how to get started building an omnichannel strategy, and best practices for getting it right.<a href="https://www.helpscout.com/helpu/omnichannel-vs-multichannel-support/">Read the full article</a></p>https://www.helpscout.com/blog/customer-support-insights/https://www.helpscout.com/blog/customer-support-insights/<p>Your customers tell you what they really want, but mostly inside customer service requests. Here’s how to uncover inbox insights. <a href="https://www.helpscout.com/blog/customer-support-insights/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-customer-loyalty/https://www.helpscout.com/blog/ecommerce-customer-loyalty/<p>Learn about the essential strategies to build ecommerce customer loyalty. From prioritizing top-notch customer service to implementing personalized content, discover eight actionable methods to keep customers coming back for more.<a href="https://www.helpscout.com/blog/ecommerce-customer-loyalty/">Read the full article</a></p>https://www.helpscout.com/remote-management/https://www.helpscout.com/remote-management/<p>A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.<a href="https://www.helpscout.com/remote-management/">Read the full article</a></p>https://www.helpscout.com/blog/customer-onboarding/https://www.helpscout.com/blog/customer-onboarding/<p>A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.<a href="https://www.helpscout.com/blog/customer-onboarding/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-metrics/https://www.helpscout.com/blog/customer-experience-metrics/<p>Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.<a href="https://www.helpscout.com/blog/customer-experience-metrics/">Read the full article</a></p>https://www.helpscout.com/customers/george-washington-university/https://www.helpscout.com/customers/george-washington-university/<p>Learn how the team at George Washington University handled a 22% increase in email traffic using Help Scout.<a href="https://www.helpscout.com/customers/george-washington-university/">Read the full article</a></p>https://www.helpscout.com/blog/hubspot-alternatives/https://www.helpscout.com/blog/hubspot-alternatives/<p>Discover 9 feature-packed HubSpot Service Hub alternatives that will help you improve your support while keeping your costs under control.<a href="https://www.helpscout.com/blog/hubspot-alternatives/">Read the full article</a></p>https://www.helpscout.com/helpu/ecommerce-help-desk/https://www.helpscout.com/helpu/ecommerce-help-desk/<p>Compare the 10 best ecommerce help desks that streamline support, automate workflows, and integrate with Shopify, WooCommerce, and Amazon.<a href="https://www.helpscout.com/helpu/ecommerce-help-desk/">Read the full article</a></p>https://www.helpscout.com/blog/docs-meets-beacon/https://www.helpscout.com/blog/docs-meets-beacon/<p>The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.<a href="https://www.helpscout.com/blog/docs-meets-beacon/">Read the full article</a></p>https://www.helpscout.com/blog/when-to-hire-support/https://www.helpscout.com/blog/when-to-hire-support/<p>It can be tricky to know exactly when to hire for your customer support team. Here are some strategies for picking the perfect moment.<a href="https://www.helpscout.com/blog/when-to-hire-support/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-roi/https://www.helpscout.com/helpu/customer-service-roi/<p>Learn about the complexities of measuring Customer Service ROI. Despite being a cost center, it's essential to quantify its impact on revenue. Dive into methods, metrics, and strategies to accurately assess its return on investment, fostering long-term business success.<a href="https://www.helpscout.com/helpu/customer-service-roi/">Read the full article</a></p>https://www.helpscout.com/blog/to-be-deleted-test-blog-post/https://www.helpscout.com/blog/to-be-deleted-test-blog-post/<p>[TO BE DELETED] Test Blog Post<a href="https://www.helpscout.com/blog/to-be-deleted-test-blog-post/">Read the full article</a></p>https://www.helpscout.com/to-be-deleted-test-customer-story/https://www.helpscout.com/to-be-deleted-test-customer-story/<p>[TO BE DELETED] Test Customer Story<a href="https://www.helpscout.com/to-be-deleted-test-customer-story/">Read the full article</a></p>https://www.helpscout.com/blog/march-2022-release-notes/https://www.helpscout.com/blog/march-2022-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new<a href="https://www.helpscout.com/blog/march-2022-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/teaching-analytical-reading/https://www.helpscout.com/blog/teaching-analytical-reading/<p>Advice on getting your customer service staff interested in writing more help documents and creating space for them to do so.<a href="https://www.helpscout.com/blog/teaching-analytical-reading/">Read the full article</a></p>https://www.helpscout.com/blog/change-team-behavior/https://www.helpscout.com/blog/change-team-behavior/<p>You've identified a change that would improve your support quality, but you’re having trouble persuading your team to change their behavior.<a href="https://www.helpscout.com/blog/change-team-behavior/">Read the full article</a></p>https://www.helpscout.com/blog/improve-online-customer-service/https://www.helpscout.com/blog/improve-online-customer-service/<p>Online customer service is one of the most important functions at any company. Here’s how to get started and continue improving.<a href="https://www.helpscout.com/blog/improve-online-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-success/https://www.helpscout.com/helpu/customer-success/<p>Customer success boosts lifetime customer value, creates loyal customers, and provides helpful product insights. Here’s how to do it well.<a href="https://www.helpscout.com/helpu/customer-success/">Read the full article</a></p>https://www.helpscout.com/blog/intercom-alternatives/https://www.helpscout.com/blog/intercom-alternatives/<p>If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.<a href="https://www.helpscout.com/blog/intercom-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-deal-with-difficult-customers/https://www.helpscout.com/blog/how-to-deal-with-difficult-customers/<p>Every support person needs to know how to deal with difficult customers. Read about the types of difficult customers and how to help them.<a href="https://www.helpscout.com/blog/how-to-deal-with-difficult-customers/">Read the full article</a></p>https://www.helpscout.com/blog/saas-customer-success/https://www.helpscout.com/blog/saas-customer-success/<p>One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.<a href="https://www.helpscout.com/blog/saas-customer-success/">Read the full article</a></p>https://www.helpscout.com/playlists/customer-service-metrics-reports/https://www.helpscout.com/playlists/customer-service-metrics-reports/<p>Discover 11 important customer service metrics, learn how to choose the right ones, and get tips on how to create impactful reports.<a href="https://www.helpscout.com/playlists/customer-service-metrics-reports/">Read the full article</a></p>https://www.helpscout.com/blog/measuring-customer-service-success/https://www.helpscout.com/blog/measuring-customer-service-success/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/measuring-customer-service-success/">Read the full article</a></p>https://www.helpscout.com/helpu/5-customer-service-tips-for-startups/https://www.helpscout.com/helpu/5-customer-service-tips-for-startups/<p>Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.<a href="https://www.helpscout.com/helpu/5-customer-service-tips-for-startups/">Read the full article</a></p>https://www.helpscout.com/blog/writing-help-docs/https://www.helpscout.com/blog/writing-help-docs/<p>Advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.<a href="https://www.helpscout.com/blog/writing-help-docs/">Read the full article</a></p>https://www.helpscout.com/blog/freshdesk-alternatives/https://www.helpscout.com/blog/freshdesk-alternatives/<p>Discover the 9 best Freshdesk alternatives for different use cases. See how each platform compares on features, pricing, reviews, and more.<a href="https://www.helpscout.com/blog/freshdesk-alternatives/">Read the full article</a></p>https://www.helpscout.com/blog/distribution-list-vs-shared-mailbox/https://www.helpscout.com/blog/distribution-list-vs-shared-mailbox/<p>There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.<a href="https://www.helpscout.com/blog/distribution-list-vs-shared-mailbox/">Read the full article</a></p>https://www.helpscout.com/blog/december-2021-release-notes/https://www.helpscout.com/blog/december-2021-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/december-2021-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/meeting-customer-expectations/https://www.helpscout.com/blog/meeting-customer-expectations/<p>What can customer service pros learn from Geraldine DeRuiter’s 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?<a href="https://www.helpscout.com/blog/meeting-customer-expectations/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-analytics-data/https://www.helpscout.com/helpu/customer-analytics-data/<p>Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.<a href="https://www.helpscout.com/helpu/customer-analytics-data/">Read the full article</a></p>https://www.helpscout.com/blog/shipping-cost-complaints/https://www.helpscout.com/blog/shipping-cost-complaints/<p>Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.<a href="https://www.helpscout.com/blog/shipping-cost-complaints/">Read the full article</a></p>https://www.helpscout.com/blog/customer-support-abuse/https://www.helpscout.com/blog/customer-support-abuse/<p>Why let your human team be yelled at when you could hire a robot? Is AI the answer to customer service abuse, or is there another way?<a href="https://www.helpscout.com/blog/customer-support-abuse/">Read the full article</a></p>https://www.helpscout.com/blog/support-customer-retention/https://www.helpscout.com/blog/support-customer-retention/<p>Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.<a href="https://www.helpscout.com/blog/support-customer-retention/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-channels/https://www.helpscout.com/blog/customer-service-channels/<p>Learn about the pros and cons of 7 popular customer service channels, and get guidance on how to choose the right ones for your company.<a href="https://www.helpscout.com/blog/customer-service-channels/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-recipe-book/https://www.helpscout.com/blog/customer-service-recipe-book/<p>Understanding when to deviate from the recipe is how you develop your own style and grow your career as a customer service pro.<a href="https://www.helpscout.com/blog/customer-service-recipe-book/">Read the full article</a></p>https://www.helpscout.com/blog/b2c-customer-service/https://www.helpscout.com/blog/b2c-customer-service/<p>B2C customer service differs greatly from its B2B counterpart and many strategies need to shift to do it well. Follow these 7 tips to excel.<a href="https://www.helpscout.com/blog/b2c-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/help-desk-metrics/https://www.helpscout.com/blog/help-desk-metrics/<p>Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.<a href="https://www.helpscout.com/blog/help-desk-metrics/">Read the full article</a></p>https://www.helpscout.com/blog/dei-2021-update/https://www.helpscout.com/blog/dei-2021-update/<p>As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.<a href="https://www.helpscout.com/blog/dei-2021-update/">Read the full article</a></p>https://www.helpscout.com/blog/shared-email-account/https://www.helpscout.com/blog/shared-email-account/<p>Learn how to create a shared email account. Compare distribution lists, shared mailboxes, and shared inbox tools to choose the best option.<a href="https://www.helpscout.com/blog/shared-email-account/">Read the full article</a></p>https://www.helpscout.com/blog/zendesk-alternatives/https://www.helpscout.com/blog/zendesk-alternatives/<p>Discover the 9 best Zendesk alternatives and compare their features and pricing to find the option that's the best fit for your team.<a href="https://www.helpscout.com/blog/zendesk-alternatives/">Read the full article</a></p>https://www.helpscout.com/helpu/halloween-customer-service/https://www.helpscout.com/helpu/halloween-customer-service/<p>The customer with sharp teeth, the disturbing silence of an empty inbox. Support stories to scare any customer service pro this Halloween.<a href="https://www.helpscout.com/helpu/halloween-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/cs-awards/https://www.helpscout.com/blog/cs-awards/<p>Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce.<a href="https://www.helpscout.com/blog/cs-awards/">Read the full article</a></p>https://www.helpscout.com/blog/support-annual-planning/https://www.helpscout.com/blog/support-annual-planning/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/support-annual-planning/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-menu/https://www.helpscout.com/blog/customer-service-menu/<p>Some questions are more difficult, but that additional effort goes unnoticed outside the team. What if those costs were shared on a menu?<a href="https://www.helpscout.com/blog/customer-service-menu/">Read the full article</a></p>https://www.helpscout.com/blog/knowledge-base-metrics/https://www.helpscout.com/blog/knowledge-base-metrics/<p>Here are 10 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.<a href="https://www.helpscout.com/blog/knowledge-base-metrics/">Read the full article</a></p>https://www.helpscout.com/blog/vague-questions/https://www.helpscout.com/blog/vague-questions/<p>When customers don’t give you the details you need they aren’t being lazy. Here’s how to address the root cause of vague questions.<a href="https://www.helpscout.com/blog/vague-questions/">Read the full article</a></p>https://www.helpscout.com/blog/new-targeted-messages/https://www.helpscout.com/blog/new-targeted-messages/<p>We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.<a href="https://www.helpscout.com/blog/new-targeted-messages/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-security/https://www.helpscout.com/blog/customer-service-security/<p>Customer service teams are a common point of attack in security breaches. Here's how to reduce risk and build a security-conscious team.<a href="https://www.helpscout.com/blog/customer-service-security/">Read the full article</a></p>https://www.helpscout.com/blog/best-email-management-software/https://www.helpscout.com/blog/best-email-management-software/<p>Discover the 11 best email management software for streamlining team, personal, and bulk email, and learn which use cases they're best for.<a href="https://www.helpscout.com/blog/best-email-management-software/">Read the full article</a></p>https://www.helpscout.com/helpu/scaling-customer-service/https://www.helpscout.com/helpu/scaling-customer-service/<p>Scaling customer support without sacrificing quality is perfectly achievable with the right strategy. Use these 15 tips to get started.<a href="https://www.helpscout.com/helpu/scaling-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/fixing-product-bugs/https://www.helpscout.com/blog/fixing-product-bugs/<p>Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.<a href="https://www.helpscout.com/blog/fixing-product-bugs/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-hire-remote/https://www.helpscout.com/blog/how-to-hire-remote/<p>Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company<a href="https://www.helpscout.com/blog/how-to-hire-remote/">Read the full article</a></p>https://www.helpscout.com/blog/career-changing-book/https://www.helpscout.com/blog/career-changing-book/<p>Why the 2010 customer service book Exceptional Service, Exceptional Profits by Micah Solomon and Leonardo Inghilerri made an impact on my career.<a href="https://www.helpscout.com/blog/career-changing-book/">Read the full article</a></p>https://www.helpscout.com/blog/customer-onboarding-specialist-job-description/https://www.helpscout.com/blog/customer-onboarding-specialist-job-description/<p>Learn how to write a customer onboarding specialist job description, and get inspired by several real-world examples.<a href="https://www.helpscout.com/blog/customer-onboarding-specialist-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/what-is-the-supportive/https://www.helpscout.com/blog/what-is-the-supportive/<p>Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.<a href="https://www.helpscout.com/blog/what-is-the-supportive/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-specialist-job-description/https://www.helpscout.com/blog/customer-success-specialist-job-description/<p>Draw in qualified applicants with these tips for writing and real-world examples of customer success specialist job descriptions.<a href="https://www.helpscout.com/blog/customer-success-specialist-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/small-business-customer-service-outsourcing/https://www.helpscout.com/blog/small-business-customer-service-outsourcing/<p>Discover four pitfalls common to small businesses that are new to customer service outsourcing, and learn how to avoid them at your company.<a href="https://www.helpscout.com/blog/small-business-customer-service-outsourcing/">Read the full article</a></p>https://www.helpscout.com/blog/small-business-customer-service/https://www.helpscout.com/blog/small-business-customer-service/<p>Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.<a href="https://www.helpscout.com/blog/small-business-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/support-cover-letter/https://www.helpscout.com/blog/support-cover-letter/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/support-cover-letter/">Read the full article</a></p>https://www.helpscout.com/helpu/support-quality-assurance/https://www.helpscout.com/helpu/support-quality-assurance/<p>This step-by-step guide will walk you through exactly how to build an effective customer service quality assurance system for your team.<a href="https://www.helpscout.com/helpu/support-quality-assurance/">Read the full article</a></p>https://www.helpscout.com/blog/tier-2-support-job-description/https://www.helpscout.com/blog/tier-2-support-job-description/<p>Here are several examples of tier 2 support job descriptions to use as guidance, along with information on how to write your own.<a href="https://www.helpscout.com/blog/tier-2-support-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/customer-support-representative-job-description/https://www.helpscout.com/blog/customer-support-representative-job-description/<p>When hiring, it's important to nail your customer support representative job description so you get the best possible applicants.<a href="https://www.helpscout.com/blog/customer-support-representative-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/knowledge-base-software/https://www.helpscout.com/blog/knowledge-base-software/<p>Use these 13 knowledge base tools to create a customer help center, internal knowledge repository, or even a personal knowledge base.<a href="https://www.helpscout.com/blog/knowledge-base-software/">Read the full article</a></p>https://www.helpscout.com/helpu/knowledge-base-article/https://www.helpscout.com/helpu/knowledge-base-article/<p>Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.<a href="https://www.helpscout.com/helpu/knowledge-base-article/">Read the full article</a></p>https://www.helpscout.com/blog/financial-services-customer-service/https://www.helpscout.com/blog/financial-services-customer-service/<p>Financial services customer service can be complicated. Here are the challenges you might face, along with some tips to overcome them.<a href="https://www.helpscout.com/blog/financial-services-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/social-media-customer-service/https://www.helpscout.com/blog/social-media-customer-service/<p>Discover the 7 best social media customer service software and compare their features to find the option that's the best fit for your team.<a href="https://www.helpscout.com/blog/social-media-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-blogs/https://www.helpscout.com/blog/customer-service-blogs/<p>Here are 9 customer service blogs we love, with breakdowns of what content you can expect to find and details on why they're so amazing.<a href="https://www.helpscout.com/blog/customer-service-blogs/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-burnout/https://www.helpscout.com/blog/customer-service-burnout/<p>Learn the causes of customer service burnout, and how you can identify, reduce, and recover from it as leaders and individual contributors.<a href="https://www.helpscout.com/blog/customer-service-burnout/">Read the full article</a></p>https://www.helpscout.com/blog/real-estate-customer-service/https://www.helpscout.com/blog/real-estate-customer-service/<p>Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.<a href="https://www.helpscout.com/blog/real-estate-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-oriented/https://www.helpscout.com/blog/customer-oriented/<p>Read about five examples of great customer-oriented companies, and learn what practices you can put in place to get better yourself.<a href="https://www.helpscout.com/blog/customer-oriented/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-in-education/https://www.helpscout.com/blog/customer-service-in-education/<p>We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.<a href="https://www.helpscout.com/blog/customer-service-in-education/">Read the full article</a></p>https://www.helpscout.com/blog/bad-customer-service-stories/https://www.helpscout.com/blog/bad-customer-service-stories/<p>Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.<a href="https://www.helpscout.com/blog/bad-customer-service-stories/">Read the full article</a></p>https://www.helpscout.com/blog/support-career-goals/https://www.helpscout.com/blog/support-career-goals/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/support-career-goals/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-in-healthcare/https://www.helpscout.com/blog/customer-service-in-healthcare/<p>Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.<a href="https://www.helpscout.com/blog/customer-service-in-healthcare/">Read the full article</a></p>https://www.helpscout.com/blog/june-2021-release-notes/https://www.helpscout.com/blog/june-2021-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/june-2021-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/global-remote-teams/https://www.helpscout.com/blog/global-remote-teams/<p>There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.<a href="https://www.helpscout.com/blog/global-remote-teams/">Read the full article</a></p>https://www.helpscout.com/75-customer-service-facts-quotes-statistics/https://www.helpscout.com/75-customer-service-facts-quotes-statistics/<p>Check out these 107 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.<a href="https://www.helpscout.com/75-customer-service-facts-quotes-statistics/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-examples/https://www.helpscout.com/blog/customer-experience-examples/<p>Customer experience examples often err on the side of the emotional and intense, but CX also needs to be baked into your strategies.<a href="https://www.helpscout.com/blog/customer-experience-examples/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-vs-customer-experience/https://www.helpscout.com/blog/customer-success-vs-customer-experience/<p>Learn the key differences between customer success and customer experience, and discover why both roles are vital for delighting customers.<a href="https://www.helpscout.com/blog/customer-success-vs-customer-experience/">Read the full article</a></p>https://www.helpscout.com/blog/employee-compensation/https://www.helpscout.com/blog/employee-compensation/<p>Employee compensation is complicated, and can get messy without a good plan. Here's how to create (or improve) your compensation strategy.<a href="https://www.helpscout.com/blog/employee-compensation/">Read the full article</a></p>https://www.helpscout.com/blog/slas-too-soon/https://www.helpscout.com/blog/slas-too-soon/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/slas-too-soon/">Read the full article</a></p>https://www.helpscout.com/blog/live-chat-tools/https://www.helpscout.com/blog/live-chat-tools/<p>There are several free live chat tools you can use to launch chat support without committing to a monthly payment. Here are the 7 best.<a href="https://www.helpscout.com/blog/live-chat-tools/">Read the full article</a></p>https://www.helpscout.com/customers/brain-fm/https://www.helpscout.com/customers/brain-fm/<p>Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into customer success as possible.<a href="https://www.helpscout.com/customers/brain-fm/">Read the full article</a></p>https://www.helpscout.com/blog/b2b-customer-experience/https://www.helpscout.com/blog/b2b-customer-experience/<p>Every “B” in B2B is simply a collection of humans. Build a great experience for your customers with 4 simple B2B customer experience tips.<a href="https://www.helpscout.com/blog/b2b-customer-experience/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-culture/https://www.helpscout.com/blog/customer-service-culture/<p>Discover strategies executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.<a href="https://www.helpscout.com/blog/customer-service-culture/">Read the full article</a></p>https://www.helpscout.com/blog/frugal-wow/https://www.helpscout.com/blog/frugal-wow/<p>Learning how to wow your customers can have a huge impact. Here are 10 ways your company can knock people’s socks off every day.<a href="https://www.helpscout.com/blog/frugal-wow/">Read the full article</a></p>https://www.helpscout.com/blog/support-soft-skills/https://www.helpscout.com/blog/support-soft-skills/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/support-soft-skills/">Read the full article</a></p>https://www.helpscout.com/blog/happy-customer-service/https://www.helpscout.com/blog/happy-customer-service/<p>Customer happiness contributes to your bottom line and other key business metrics, plus it feels good. This blog post explains how to do it well.<a href="https://www.helpscout.com/blog/happy-customer-service/">Read the full article</a></p>https://www.helpscout.com/customers/onepagecrm/https://www.helpscout.com/customers/onepagecrm/<p>Automated workflows have reduced OnePageCRM’s support workload by 50%.<a href="https://www.helpscout.com/customers/onepagecrm/">Read the full article</a></p>https://www.helpscout.com/customers/upstream-tech/https://www.helpscout.com/customers/upstream-tech/<p>Responding to everyone within 1 day felt impossible. Then Upstream Tech tried Help Scout.<a href="https://www.helpscout.com/customers/upstream-tech/">Read the full article</a></p>https://www.helpscout.com/helpu/support-management/https://www.helpscout.com/helpu/support-management/<p>There are infinite ways to approach managing your support queue. Use these tips to find the best method (or methods) for your team.<a href="https://www.helpscout.com/helpu/support-management/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-books/https://www.helpscout.com/blog/customer-experience-books/<p>This list of must-read customer experience books contains some classics, plus a few you might not see in the traditional best CX books lists<a href="https://www.helpscout.com/blog/customer-experience-books/">Read the full article</a></p>https://www.helpscout.com/helpu/hiring-for-customer-support/https://www.helpscout.com/helpu/hiring-for-customer-support/<p>Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.<a href="https://www.helpscout.com/helpu/hiring-for-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-analysis/https://www.helpscout.com/blog/customer-experience-analysis/<p>Consider these four questions and one call to action to conduct a customer experience analysis and get your company's CX into shape.<a href="https://www.helpscout.com/blog/customer-experience-analysis/">Read the full article</a></p>https://www.helpscout.com/blog/march-2021-release-notes/https://www.helpscout.com/blog/march-2021-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/march-2021-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-journey/https://www.helpscout.com/blog/customer-success-journey/<p>A 6-step guide to creating a customer success journey map, plus how to use it to help customers achieve long-term success with your product.<a href="https://www.helpscout.com/blog/customer-success-journey/">Read the full article</a></p>https://www.helpscout.com/blog/customer-centricity-examples/https://www.helpscout.com/blog/customer-centricity-examples/<p>Keeping customers your #1 focus isn’t always easy. These 6 companies offer real-life customer centricity examples that will show you the way.<a href="https://www.helpscout.com/blog/customer-centricity-examples/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-content-process/https://www.helpscout.com/blog/help-scout-content-process/<p>Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.<a href="https://www.helpscout.com/blog/help-scout-content-process/">Read the full article</a></p>https://www.helpscout.com/blog/saas-support-career/https://www.helpscout.com/blog/saas-support-career/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/saas-support-career/">Read the full article</a></p>https://www.helpscout.com/customers/grabcad/https://www.helpscout.com/customers/grabcad/<p>See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.<a href="https://www.helpscout.com/customers/grabcad/">Read the full article</a></p>https://www.helpscout.com/blog/customer-satisfaction-score/https://www.helpscout.com/blog/customer-satisfaction-score/<p>Customer satisfaction score is an excellent baseline metric for customer experience. Learn why it’s important and how to use it effectively.<a href="https://www.helpscout.com/blog/customer-satisfaction-score/">Read the full article</a></p>https://www.helpscout.com/customers/mixmax/https://www.helpscout.com/customers/mixmax/<p>Mixmax uses key reporting insights to make the right staffing decisions as they scale.<a href="https://www.helpscout.com/customers/mixmax/">Read the full article</a></p>https://www.helpscout.com/blog/nps-customer-experience/https://www.helpscout.com/blog/nps-customer-experience/<p>Learn more about Net Promoter Score and discover 7 best practices you can employ to use NPS as a tool for measuring your customer experience.<a href="https://www.helpscout.com/blog/nps-customer-experience/">Read the full article</a></p>https://www.helpscout.com/customers/tattly/https://www.helpscout.com/customers/tattly/<p>Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.<a href="https://www.helpscout.com/customers/tattly/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-best-practices/https://www.helpscout.com/blog/customer-experience-best-practices/<p>A better customer experience leads to more loyal customers and more referrals. Here are the seven CX best practices you need to get there.<a href="https://www.helpscout.com/blog/customer-experience-best-practices/">Read the full article</a></p>https://www.helpscout.com/customers/threadless/https://www.helpscout.com/customers/threadless/<p>Thriving eComm brand Threadless has unlocked a wealth of insights into their 2+ million users with Help Scout.<a href="https://www.helpscout.com/customers/threadless/">Read the full article</a></p>https://www.helpscout.com/blog/the-importance-of-b2b-service/https://www.helpscout.com/blog/the-importance-of-b2b-service/<p>B2B customer service has some challenges that B2C customer service doesn’t. Learn what B2B customer service is and 6 ways to excel at it.<a href="https://www.helpscout.com/blog/the-importance-of-b2b-service/">Read the full article</a></p>https://www.helpscout.com/customers/languatalk/https://www.helpscout.com/customers/languatalk/<p>Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to questions.<a href="https://www.helpscout.com/customers/languatalk/">Read the full article</a></p>https://www.helpscout.com/blog/second-support-hire/https://www.helpscout.com/blog/second-support-hire/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/second-support-hire/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-team/https://www.helpscout.com/blog/customer-experience-team/<p>Answer these four questions to create a customer experience team that's poised to deliver great experiences for every customer, every time.<a href="https://www.helpscout.com/blog/customer-experience-team/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-strategy/https://www.helpscout.com/blog/customer-success-strategy/<p>Learn about the nine critical components of an effective customer success strategy and how you can implement them for your own business.<a href="https://www.helpscout.com/blog/customer-success-strategy/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-team/https://www.helpscout.com/blog/customer-success-team/<p>Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company<a href="https://www.helpscout.com/blog/customer-success-team/">Read the full article</a></p>https://www.helpscout.com/customer-service-training/https://www.helpscout.com/customer-service-training/<p>Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.<a href="https://www.helpscout.com/customer-service-training/">Read the full article</a></p>https://www.helpscout.com/blog/customer-feedback-loop/https://www.helpscout.com/blog/customer-feedback-loop/<p>Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.<a href="https://www.helpscout.com/blog/customer-feedback-loop/">Read the full article</a></p>https://www.helpscout.com/customers/growsurf/https://www.helpscout.com/customers/growsurf/<p>Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.<a href="https://www.helpscout.com/customers/growsurf/">Read the full article</a></p>https://www.helpscout.com/blog/customer-stickiness/https://www.helpscout.com/blog/customer-stickiness/<p>Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.<a href="https://www.helpscout.com/blog/customer-stickiness/">Read the full article</a></p>https://www.helpscout.com/blog/support-cherry-picking/https://www.helpscout.com/blog/support-cherry-picking/<p>Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.<a href="https://www.helpscout.com/blog/support-cherry-picking/">Read the full article</a></p>https://www.helpscout.com/blog/customer-satisfaction/https://www.helpscout.com/blog/customer-satisfaction/<p>Customer satisfaction is the pulse beneath most key business metrics. Learn its importance, how to measure it, and six ways to improve it.<a href="https://www.helpscout.com/blog/customer-satisfaction/">Read the full article</a></p>https://www.helpscout.com/helpu/support-job-description/https://www.helpscout.com/helpu/support-job-description/<p>Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.<a href="https://www.helpscout.com/helpu/support-job-description/">Read the full article</a></p>https://www.helpscout.com/blog/customer-success-metrics/https://www.helpscout.com/blog/customer-success-metrics/<p>Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics.<a href="https://www.helpscout.com/blog/customer-success-metrics/">Read the full article</a></p>https://www.helpscout.com/blog/proactive-customer-service/https://www.helpscout.com/blog/proactive-customer-service/<p>What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.<a href="https://www.helpscout.com/blog/proactive-customer-service/">Read the full article</a></p>https://www.helpscout.com/customer-service-quotes/inspirational/https://www.helpscout.com/customer-service-quotes/inspirational/<p>Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.<a href="https://www.helpscout.com/customer-service-quotes/inspirational/">Read the full article</a></p>https://www.helpscout.com/blog/customer-experience-strategy/https://www.helpscout.com/blog/customer-experience-strategy/<p>Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.<a href="https://www.helpscout.com/blog/customer-experience-strategy/">Read the full article</a></p>https://www.helpscout.com/blog/customer-perception/https://www.helpscout.com/blog/customer-perception/<p>The way customers perceive your company is key to revenue growth. Learn more about customer perception and how to manage it in this detailed guide.<a href="https://www.helpscout.com/blog/customer-perception/">Read the full article</a></p>https://www.helpscout.com/blog/november-2020-release-notes/https://www.helpscout.com/blog/november-2020-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/november-2020-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/high-effort-customer-experiences/https://www.helpscout.com/helpu/high-effort-customer-experiences/<p>Use Customer Effort Score to see where you’re making things difficult for customers and learn how to improve your customer’s experience.<a href="https://www.helpscout.com/helpu/high-effort-customer-experiences/">Read the full article</a></p>https://www.helpscout.com/blog/voice-of-customer/https://www.helpscout.com/blog/voice-of-customer/<p>Today’s most successful businesses understand their customers on a deeper level. How? Voice of the Customer data. Here are 10 ways to collect it.<a href="https://www.helpscout.com/blog/voice-of-customer/">Read the full article</a></p>https://www.helpscout.com/helpu/scaling-support-spikes/https://www.helpscout.com/helpu/scaling-support-spikes/<p>Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.<a href="https://www.helpscout.com/helpu/scaling-support-spikes/">Read the full article</a></p>https://www.helpscout.com/blog/customer-focus/https://www.helpscout.com/blog/customer-focus/<p>Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.<a href="https://www.helpscout.com/blog/customer-focus/">Read the full article</a></p>https://www.helpscout.com/customers/teamsnap/https://www.helpscout.com/customers/teamsnap/<p>TeamSnap turned a tangled mess of support tools into one platform as they scaled beyond 20 million users.<a href="https://www.helpscout.com/customers/teamsnap/">Read the full article</a></p>https://www.helpscout.com/blog/advanced-permissions/https://www.helpscout.com/blog/advanced-permissions/<p>Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.<a href="https://www.helpscout.com/blog/advanced-permissions/">Read the full article</a></p>https://www.helpscout.com/blog/customer-touchpoints/https://www.helpscout.com/blog/customer-touchpoints/<p>Learn how to identify all of your customer touchpoints and optimize each of them for an improved overall customer experience.<a href="https://www.helpscout.com/blog/customer-touchpoints/">Read the full article</a></p>https://www.helpscout.com/customer-service-examples/https://www.helpscout.com/customer-service-examples/<p>Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.<a href="https://www.helpscout.com/customer-service-examples/">Read the full article</a></p>https://www.helpscout.com/blog/seo-knowledge-base/https://www.helpscout.com/blog/seo-knowledge-base/<p>You don't need to be a professional marketer to succeed with knowledge base SEO; just follow the instructions in this step-by-step guide.<a href="https://www.helpscout.com/blog/seo-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-goals/https://www.helpscout.com/blog/customer-service-goals/<p>Discover a framework for setting effective goals and review 9 example customer service goals that will improve your customer experience.<a href="https://www.helpscout.com/blog/customer-service-goals/">Read the full article</a></p>https://www.helpscout.com/guide-to-better-email/https://www.helpscout.com/guide-to-better-email/<p>Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier customers.<a href="https://www.helpscout.com/guide-to-better-email/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-support-department/https://www.helpscout.com/helpu/customer-support-department/<p>Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for a solid foundation.<a href="https://www.helpscout.com/helpu/customer-support-department/">Read the full article</a></p>https://www.helpscout.com/blog/customer-satisfaction-metrics/https://www.helpscout.com/blog/customer-satisfaction-metrics/<p>Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way.<a href="https://www.helpscout.com/blog/customer-satisfaction-metrics/">Read the full article</a></p>https://www.helpscout.com/playlists/customer-service-career/https://www.helpscout.com/playlists/customer-service-career/<p>Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.<a href="https://www.helpscout.com/playlists/customer-service-career/">Read the full article</a></p>https://www.helpscout.com/blog/help-scout-api/https://www.helpscout.com/blog/help-scout-api/<p>Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.<a href="https://www.helpscout.com/blog/help-scout-api/">Read the full article</a></p>https://www.helpscout.com/blog/september-2020-release-notes/https://www.helpscout.com/blog/september-2020-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/september-2020-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/definition-of-customer-support/https://www.helpscout.com/helpu/definition-of-customer-support/<p>Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.<a href="https://www.helpscout.com/helpu/definition-of-customer-support/">Read the full article</a></p>https://www.helpscout.com/helpu/how-to-apologize/https://www.helpscout.com/helpu/how-to-apologize/<p>Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust.<a href="https://www.helpscout.com/helpu/how-to-apologize/">Read the full article</a></p>https://www.helpscout.com/blog/unconscious-bias-in-hiring/https://www.helpscout.com/blog/unconscious-bias-in-hiring/<p>If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?<a href="https://www.helpscout.com/blog/unconscious-bias-in-hiring/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-experience/https://www.helpscout.com/blog/customer-service-experience/<p>A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. <a href="https://www.helpscout.com/blog/customer-service-experience/">Read the full article</a></p>https://www.helpscout.com/helpu/exceptional-customer-service-companies/https://www.helpscout.com/helpu/exceptional-customer-service-companies/<p>Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies.<a href="https://www.helpscout.com/helpu/exceptional-customer-service-companies/">Read the full article</a></p>https://www.helpscout.com/playlists/customer-centricity/https://www.helpscout.com/playlists/customer-centricity/<p>Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric business<a href="https://www.helpscout.com/playlists/customer-centricity/">Read the full article</a></p>https://www.helpscout.com/blog/saas-customer-support-career/https://www.helpscout.com/blog/saas-customer-support-career/<p>How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.<a href="https://www.helpscout.com/blog/saas-customer-support-career/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-philosophy/https://www.helpscout.com/blog/customer-service-philosophy/<p>Learn what a customer service philosophy is and why it's important, see examples from other companies, and find out how to create your own.<a href="https://www.helpscout.com/blog/customer-service-philosophy/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-complaints/https://www.helpscout.com/helpu/customer-complaints/<p>Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.<a href="https://www.helpscout.com/helpu/customer-complaints/">Read the full article</a></p>https://www.helpscout.com/blog/time-to-resolution/https://www.helpscout.com/blog/time-to-resolution/<p>How to measure Time To Resolution, why it's important, and our top tips for reducing resolution time for a better customer experience.<a href="https://www.helpscout.com/blog/time-to-resolution/">Read the full article</a></p>https://www.helpscout.com/blog/customer-relations/https://www.helpscout.com/blog/customer-relations/<p>A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships first<a href="https://www.helpscout.com/blog/customer-relations/">Read the full article</a></p>https://www.helpscout.com/25-ways-to-thank-your-customers/https://www.helpscout.com/25-ways-to-thank-your-customers/<p>Learn what customer appreciation is, why it's important, and discover 17 memorable and inexpensive ways to appreciate your customers.<a href="https://www.helpscout.com/25-ways-to-thank-your-customers/">Read the full article</a></p>https://www.helpscout.com/blog/good-customer-service/https://www.helpscout.com/blog/good-customer-service/<p>Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.<a href="https://www.helpscout.com/blog/good-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/remote-work-advocate/https://www.helpscout.com/blog/remote-work-advocate/<p>Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.<a href="https://www.helpscout.com/blog/remote-work-advocate/">Read the full article</a></p>https://www.helpscout.com/blog/nps-customer-service/https://www.helpscout.com/blog/nps-customer-service/<p>Learn the basics of NPS for customer service teams: How to measure it, how to use it, and tips on how support teams can increase NPS.<a href="https://www.helpscout.com/blog/nps-customer-service/">Read the full article</a></p>https://www.helpscout.com/10-customer-service-stories/https://www.helpscout.com/10-customer-service-stories/<p>These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.<a href="https://www.helpscout.com/10-customer-service-stories/">Read the full article</a></p>https://www.helpscout.com/blog/may-2020-release-notes/https://www.helpscout.com/blog/may-2020-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/may-2020-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-phrases/https://www.helpscout.com/blog/customer-service-phrases/<p>Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.<a href="https://www.helpscout.com/blog/customer-service-phrases/">Read the full article</a></p>https://www.helpscout.com/blog/support-volumes-covid/https://www.helpscout.com/blog/support-volumes-covid/<p>See which industries have had the biggest shifts in customer service volumes due to COVID-19, plus tips on managing surging and diminishing workloads.<a href="https://www.helpscout.com/blog/support-volumes-covid/">Read the full article</a></p>https://www.helpscout.com/helpu/switch-help-desk/https://www.helpscout.com/helpu/switch-help-desk/<p>Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.<a href="https://www.helpscout.com/helpu/switch-help-desk/">Read the full article</a></p>https://www.helpscout.com/blog/remote-job-interview-best-practices/https://www.helpscout.com/blog/remote-job-interview-best-practices/<p>Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.<a href="https://www.helpscout.com/blog/remote-job-interview-best-practices/">Read the full article</a></p>https://www.helpscout.com/blog/value-proposition-examples/https://www.helpscout.com/blog/value-proposition-examples/<p>We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers.<a href="https://www.helpscout.com/blog/value-proposition-examples/">Read the full article</a></p>https://www.helpscout.com/blog/customer-survey/https://www.helpscout.com/blog/customer-survey/<p>Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.<a href="https://www.helpscout.com/blog/customer-survey/">Read the full article</a></p>https://www.helpscout.com/blog/working-from-home-with-kids/https://www.helpscout.com/blog/working-from-home-with-kids/<p>Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.<a href="https://www.helpscout.com/blog/working-from-home-with-kids/">Read the full article</a></p>https://www.helpscout.com/blog/ecommerce-customer-service/https://www.helpscout.com/blog/ecommerce-customer-service/<p>Find everything you need to know to improve your ecommerce customer service, including tools, best practices, strategies, and examples.<a href="https://www.helpscout.com/blog/ecommerce-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/knowledge-base-examples/https://www.helpscout.com/helpu/knowledge-base-examples/<p>These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2026.<a href="https://www.helpscout.com/helpu/knowledge-base-examples/">Read the full article</a></p>https://www.helpscout.com/blog/remote-retreat/https://www.helpscout.com/blog/remote-retreat/<p>In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.<a href="https://www.helpscout.com/blog/remote-retreat/">Read the full article</a></p>https://www.helpscout.com/blog/march-2020-release-notes/https://www.helpscout.com/blog/march-2020-release-notes/<p>Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/march-2020-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/shared-inbox/https://www.helpscout.com/blog/shared-inbox/<p>Discover the 7 best shared inbox tools and compare their features and pricing to find the one that's the best fit for your needs and budget.<a href="https://www.helpscout.com/blog/shared-inbox/">Read the full article</a></p>https://www.helpscout.com/blog/crisis-communication-tips/https://www.helpscout.com/blog/crisis-communication-tips/<p>These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.<a href="https://www.helpscout.com/blog/crisis-communication-tips/">Read the full article</a></p>https://www.helpscout.com/blog/video-knowledge-base/https://www.helpscout.com/blog/video-knowledge-base/<p>Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.<a href="https://www.helpscout.com/blog/video-knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/ai-customer-service/https://www.helpscout.com/blog/ai-customer-service/<p>AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.<a href="https://www.helpscout.com/blog/ai-customer-service/">Read the full article</a></p>https://www.helpscout.com/playlists/live-chat-support/https://www.helpscout.com/playlists/live-chat-support/<p>Simplify the process of delivering real-time support with these live chat best practices and tips for customer service teams and agents.<a href="https://www.helpscout.com/playlists/live-chat-support/">Read the full article</a></p>https://www.helpscout.com/blog/live-chat-statistics/https://www.helpscout.com/blog/live-chat-statistics/<p>Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.<a href="https://www.helpscout.com/blog/live-chat-statistics/">Read the full article</a></p>https://www.helpscout.com/blog/diversity-inclusion-2019/https://www.helpscout.com/blog/diversity-inclusion-2019/<p>A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.<a href="https://www.helpscout.com/blog/diversity-inclusion-2019/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-delegate/https://www.helpscout.com/blog/how-to-delegate/<p>Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.<a href="https://www.helpscout.com/blog/how-to-delegate/">Read the full article</a></p>https://www.helpscout.com/helpu/outage-status-update/https://www.helpscout.com/helpu/outage-status-update/<p>Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.<a href="https://www.helpscout.com/helpu/outage-status-update/">Read the full article</a></p>https://www.helpscout.com/blog/employee-onboarding/https://www.helpscout.com/blog/employee-onboarding/<p>Employee onboarding affects new hires and your team, so getting it right the first time pays dividends for your company right from the start.<a href="https://www.helpscout.com/blog/employee-onboarding/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/<p>Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started.<a href="https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/">Read the full article</a></p>https://www.helpscout.com/playlists/knowledge-base/https://www.helpscout.com/playlists/knowledge-base/<p>Learn what a customer knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.<a href="https://www.helpscout.com/playlists/knowledge-base/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-scenarios/https://www.helpscout.com/blog/customer-service-scenarios/<p>Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.<a href="https://www.helpscout.com/blog/customer-service-scenarios/">Read the full article</a></p>https://www.helpscout.com/helpu/scaling-whole-company-support/https://www.helpscout.com/helpu/scaling-whole-company-support/<p>Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.<a href="https://www.helpscout.com/helpu/scaling-whole-company-support/">Read the full article</a></p>https://www.helpscout.com/blog/psychology-of-color/https://www.helpscout.com/blog/psychology-of-color/<p>Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.<a href="https://www.helpscout.com/blog/psychology-of-color/">Read the full article</a></p>https://www.helpscout.com/blog/support-ticket-system/https://www.helpscout.com/blog/support-ticket-system/<p>A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”<a href="https://www.helpscout.com/blog/support-ticket-system/">Read the full article</a></p>https://www.helpscout.com/helpu/shared-mailbox-best-practices/https://www.helpscout.com/helpu/shared-mailbox-best-practices/<p>If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.<a href="https://www.helpscout.com/helpu/shared-mailbox-best-practices/">Read the full article</a></p>https://www.helpscout.com/blog/november-2019-release-notes/https://www.helpscout.com/blog/november-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/november-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/support-during-company-events/https://www.helpscout.com/helpu/support-during-company-events/<p>When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support?<a href="https://www.helpscout.com/helpu/support-during-company-events/">Read the full article</a></p>https://www.helpscout.com/blog/company-retreat-ideas/https://www.helpscout.com/blog/company-retreat-ideas/<p>Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.<a href="https://www.helpscout.com/blog/company-retreat-ideas/">Read the full article</a></p>https://www.helpscout.com/helpu/handling-venting/https://www.helpscout.com/helpu/handling-venting/<p>Practical, research backed advice on how and when to manage situations where your team are complaining about your customers.<a href="https://www.helpscout.com/helpu/handling-venting/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-plan-a-company-retreat/https://www.helpscout.com/blog/how-to-plan-a-company-retreat/<p>Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.<a href="https://www.helpscout.com/blog/how-to-plan-a-company-retreat/">Read the full article</a></p>https://www.helpscout.com/blog/why-choose-beacon/https://www.helpscout.com/blog/why-choose-beacon/<p>Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.<a href="https://www.helpscout.com/blog/why-choose-beacon/">Read the full article</a></p>https://www.helpscout.com/helpu/support-triage/https://www.helpscout.com/helpu/support-triage/<p>How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.<a href="https://www.helpscout.com/helpu/support-triage/">Read the full article</a></p>https://www.helpscout.com/blog/arpa-raci-model/https://www.helpscout.com/blog/arpa-raci-model/<p>The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.<a href="https://www.helpscout.com/blog/arpa-raci-model/">Read the full article</a></p>https://www.helpscout.com/blog/september-2019-release-notes/https://www.helpscout.com/blog/september-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/september-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/brand-handbook-animation/https://www.helpscout.com/blog/brand-handbook-animation/<p>See how a brand comes to life by incorporating animation with brand elements.<a href="https://www.helpscout.com/blog/brand-handbook-animation/">Read the full article</a></p>https://www.helpscout.com/blog/brand-illustration/https://www.helpscout.com/blog/brand-illustration/<p>Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.<a href="https://www.helpscout.com/blog/brand-illustration/">Read the full article</a></p>https://www.helpscout.com/blog/august-2019-release-notes/https://www.helpscout.com/blog/august-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/august-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/working-parents/https://www.helpscout.com/blog/working-parents/<p>Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.<a href="https://www.helpscout.com/blog/working-parents/">Read the full article</a></p>https://www.helpscout.com/blog/brand-handbook/https://www.helpscout.com/blog/brand-handbook/<p>Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.<a href="https://www.helpscout.com/blog/brand-handbook/">Read the full article</a></p>https://www.helpscout.com/helpu/weekend-support/https://www.helpscout.com/helpu/weekend-support/<p>Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.<a href="https://www.helpscout.com/helpu/weekend-support/">Read the full article</a></p>https://www.helpscout.com/blog/july-2019-release-notes/https://www.helpscout.com/blog/july-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/july-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/customer-service-quotes/funny/https://www.helpscout.com/customer-service-quotes/funny/<p>Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.<a href="https://www.helpscout.com/customer-service-quotes/funny/">Read the full article</a></p>https://www.helpscout.com/blog/communicate-ideas-effectively/https://www.helpscout.com/blog/communicate-ideas-effectively/<p>Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.<a href="https://www.helpscout.com/blog/communicate-ideas-effectively/">Read the full article</a></p>https://www.helpscout.com/blog/dei-spring-2019/https://www.helpscout.com/blog/dei-spring-2019/<p>Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.<a href="https://www.helpscout.com/blog/dei-spring-2019/">Read the full article</a></p>https://www.helpscout.com/helpu/boring-customer-service/https://www.helpscout.com/helpu/boring-customer-service/<p>Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.<a href="https://www.helpscout.com/helpu/boring-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/june-2019-release-notes/https://www.helpscout.com/blog/june-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/june-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/humanize-service-with-data/https://www.helpscout.com/helpu/humanize-service-with-data/<p>Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.<a href="https://www.helpscout.com/helpu/humanize-service-with-data/">Read the full article</a></p>https://www.helpscout.com/blog/may-2019-release-notes/https://www.helpscout.com/blog/may-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/may-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/sabbatical-from-work/https://www.helpscout.com/blog/sabbatical-from-work/<p>I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.<a href="https://www.helpscout.com/blog/sabbatical-from-work/">Read the full article</a></p>https://www.helpscout.com/blog/apr-2019-release-notes/https://www.helpscout.com/blog/apr-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/apr-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/march-2019-release-notes/https://www.helpscout.com/blog/march-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/march-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/turn-off-support-channel/https://www.helpscout.com/helpu/turn-off-support-channel/<p>Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.<a href="https://www.helpscout.com/helpu/turn-off-support-channel/">Read the full article</a></p>https://www.helpscout.com/blog/beacon-design/https://www.helpscout.com/blog/beacon-design/<p>A peek behind the curtain at what went into the making of Help Scout’s Beacon product<a href="https://www.helpscout.com/blog/beacon-design/">Read the full article</a></p>https://www.helpscout.com/helpu/analytical-reading/https://www.helpscout.com/helpu/analytical-reading/<p>Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressure<a href="https://www.helpscout.com/helpu/analytical-reading/">Read the full article</a></p>https://www.helpscout.com/blog/feb-2019-release-notes/https://www.helpscout.com/blog/feb-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/feb-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/communicating-support-team-successes/https://www.helpscout.com/helpu/communicating-support-team-successes/<p><a href="https://www.helpscout.com/helpu/communicating-support-team-successes/">Read the full article</a></p>https://www.helpscout.com/blog/jan-2019-release-notes/https://www.helpscout.com/blog/jan-2019-release-notes/<p>Regular update announcing new Help Scout features and product improvements.<a href="https://www.helpscout.com/blog/jan-2019-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/2018-release-notes/https://www.helpscout.com/blog/2018-release-notes/<p>Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.<a href="https://www.helpscout.com/blog/2018-release-notes/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-skills/https://www.helpscout.com/blog/customer-service-skills/<p>Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience. <a href="https://www.helpscout.com/blog/customer-service-skills/">Read the full article</a></p>https://www.helpscout.com/helpu/support-internal-notes/https://www.helpscout.com/helpu/support-internal-notes/<p>Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.<a href="https://www.helpscout.com/helpu/support-internal-notes/">Read the full article</a></p>https://www.helpscout.com/helpu/support-technical-writers/https://www.helpscout.com/helpu/support-technical-writers/<p>Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.<a href="https://www.helpscout.com/helpu/support-technical-writers/">Read the full article</a></p>https://www.helpscout.com/helpu/24-hour-customer-service/https://www.helpscout.com/helpu/24-hour-customer-service/<p>Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.<a href="https://www.helpscout.com/helpu/24-hour-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-support-operations-description/https://www.helpscout.com/helpu/customer-support-operations-description/<p>Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.<a href="https://www.helpscout.com/helpu/customer-support-operations-description/">Read the full article</a></p>https://www.helpscout.com/blog/business-case-for-support-driven-growth/https://www.helpscout.com/blog/business-case-for-support-driven-growth/<p>Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams.<a href="https://www.helpscout.com/blog/business-case-for-support-driven-growth/">Read the full article</a></p>https://www.helpscout.com/helpu/art-of-troubleshooting-support/https://www.helpscout.com/helpu/art-of-troubleshooting-support/<p>Learn how to turn support troubleshooting into a repeatable process, and get tips for training everyone on your team to do it effectively.<a href="https://www.helpscout.com/helpu/art-of-troubleshooting-support/">Read the full article</a></p>https://www.helpscout.com/blog/live-chat-software-contextual-support/https://www.helpscout.com/blog/live-chat-software-contextual-support/<p>Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.<a href="https://www.helpscout.com/blog/live-chat-software-contextual-support/">Read the full article</a></p>https://www.helpscout.com/blog/remote-design/https://www.helpscout.com/blog/remote-design/<p>Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.<a href="https://www.helpscout.com/blog/remote-design/">Read the full article</a></p>https://www.helpscout.com/helpu/help-new-hires-rock/https://www.helpscout.com/helpu/help-new-hires-rock/<p>How to structure reviews at the first 30, 60, and 90 days of an employee’s tenure to provide them useful feedback and the opportunity to tell you what is going well and where they need help.<a href="https://www.helpscout.com/helpu/help-new-hires-rock/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-job-titles/https://www.helpscout.com/helpu/customer-service-job-titles/<p>Naming a new team or considering renaming your existing one? Here are plenty of customer service team names and role titles to consider.<a href="https://www.helpscout.com/helpu/customer-service-job-titles/">Read the full article</a></p>https://www.helpscout.com/blog/firing-a-customer/https://www.helpscout.com/blog/firing-a-customer/<p>Firing a customer is a significant business decision that involves a great deal of thoughtfulness and tact<a href="https://www.helpscout.com/blog/firing-a-customer/">Read the full article</a></p>https://www.helpscout.com/blog/diversity-inclusion-2018/https://www.helpscout.com/blog/diversity-inclusion-2018/<p>A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago<a href="https://www.helpscout.com/blog/diversity-inclusion-2018/">Read the full article</a></p>https://www.helpscout.com/helpu/hiring-writing-skills-chat/https://www.helpscout.com/helpu/hiring-writing-skills-chat/<p>Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.<a href="https://www.helpscout.com/helpu/hiring-writing-skills-chat/">Read the full article</a></p>https://www.helpscout.com/helpu/consolidating-customer-support-tools/https://www.helpscout.com/helpu/consolidating-customer-support-tools/<p>A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.<a href="https://www.helpscout.com/helpu/consolidating-customer-support-tools/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-vs-customer-experience/https://www.helpscout.com/blog/customer-service-vs-customer-experience/<p>The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.<a href="https://www.helpscout.com/blog/customer-service-vs-customer-experience/">Read the full article</a></p>https://www.helpscout.com/blog/customer-support-vs-customer-success/https://www.helpscout.com/blog/customer-support-vs-customer-success/<p>Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.<a href="https://www.helpscout.com/blog/customer-support-vs-customer-success/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-vs-customer-support/https://www.helpscout.com/blog/customer-service-vs-customer-support/<p>Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.<a href="https://www.helpscout.com/blog/customer-service-vs-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/fostering-inclusivity/https://www.helpscout.com/blog/fostering-inclusivity/<p>You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.<a href="https://www.helpscout.com/blog/fostering-inclusivity/">Read the full article</a></p>https://www.helpscout.com/helpu/future-humans-customer-service/https://www.helpscout.com/helpu/future-humans-customer-service/<p>When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.<a href="https://www.helpscout.com/helpu/future-humans-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/how-to-negotiate/https://www.helpscout.com/blog/how-to-negotiate/<p>Negotiation is fundamentally about human interaction.<a href="https://www.helpscout.com/blog/how-to-negotiate/">Read the full article</a></p>https://www.helpscout.com/blog/customer-intimacy/https://www.helpscout.com/blog/customer-intimacy/<p>Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.<a href="https://www.helpscout.com/blog/customer-intimacy/">Read the full article</a></p>https://www.helpscout.com/helpu/migrating-customer-query/https://www.helpscout.com/helpu/migrating-customer-query/<p>How to smoothly move a conversation from one channel to another without upsetting your customer.<a href="https://www.helpscout.com/helpu/migrating-customer-query/">Read the full article</a></p>https://www.helpscout.com/helpu/what-customers-need/https://www.helpscout.com/helpu/what-customers-need/<p>Take the right steps to reach solutions that solve your customers’ core problems.<a href="https://www.helpscout.com/helpu/what-customers-need/">Read the full article</a></p>https://www.helpscout.com/helpu/support-driven-product-ux/https://www.helpscout.com/helpu/support-driven-product-ux/<p>Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.<a href="https://www.helpscout.com/helpu/support-driven-product-ux/">Read the full article</a></p>https://www.helpscout.com/blog/inbox-zero-customer-support/https://www.helpscout.com/blog/inbox-zero-customer-support/<p>Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox.<a href="https://www.helpscout.com/blog/inbox-zero-customer-support/">Read the full article</a></p>https://www.helpscout.com/blog/fast-customer-service/https://www.helpscout.com/blog/fast-customer-service/<p>Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support.<a href="https://www.helpscout.com/blog/fast-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/multichannel-support/https://www.helpscout.com/blog/multichannel-support/<p>Which is better, an omnichannel support solution or a custom, multichannel stack? There’s a better middle ground.<a href="https://www.helpscout.com/blog/multichannel-support/">Read the full article</a></p>https://www.helpscout.com/helpu/mailchimp-support-product-analysts/https://www.helpscout.com/helpu/mailchimp-support-product-analysts/<p>As teams grow, the gap between product and customer widens. Find out how Mailchimp’s Support Product Analysts bridge that gap.<a href="https://www.helpscout.com/helpu/mailchimp-support-product-analysts/">Read the full article</a></p>https://www.helpscout.com/helpu/future-of-self-service/https://www.helpscout.com/helpu/future-of-self-service/<p>How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends.<a href="https://www.helpscout.com/helpu/future-of-self-service/">Read the full article</a></p>https://www.helpscout.com/blog/customer-service-marketing/https://www.helpscout.com/blog/customer-service-marketing/<p>Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how.<a href="https://www.helpscout.com/blog/customer-service-marketing/">Read the full article</a></p>https://www.helpscout.com/blog/work-from-home-customer-service/https://www.helpscout.com/blog/work-from-home-customer-service/<p>Customer service jobs from home are increasingly common — here’s what you need to know to acquire and excel at a home-based customer service job.<a href="https://www.helpscout.com/blog/work-from-home-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/saas-support-revenue/https://www.helpscout.com/helpu/saas-support-revenue/<p>Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate.<a href="https://www.helpscout.com/helpu/saas-support-revenue/">Read the full article</a></p>https://www.helpscout.com/helpu/6-steps-customer-focused-culture/https://www.helpscout.com/helpu/6-steps-customer-focused-culture/<p>Having highly skilled customer service staff is not enough to succeed. Here's how to build a company wide culture of service.<a href="https://www.helpscout.com/helpu/6-steps-customer-focused-culture/">Read the full article</a></p>https://www.helpscout.com/helpu/knowledge-base-architecture/https://www.helpscout.com/helpu/knowledge-base-architecture/<p>This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs.<a href="https://www.helpscout.com/helpu/knowledge-base-architecture/">Read the full article</a></p>https://www.helpscout.com/helpu/cross-cultural-customer-service/https://www.helpscout.com/helpu/cross-cultural-customer-service/<p>How can you best support customers whose first language isn’t English?<a href="https://www.helpscout.com/helpu/cross-cultural-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/knowledge-base-design/https://www.helpscout.com/helpu/knowledge-base-design/<p>The key to creating a great knowledge base is simple: Treat it like a product! Write great content, focus on design, make data-driven decisions, and, above all else, help customers use your product more effectively.<a href="https://www.helpscout.com/helpu/knowledge-base-design/">Read the full article</a></p>https://www.helpscout.com/helpu/outsourcing-customer-service/https://www.helpscout.com/helpu/outsourcing-customer-service/<p>It's possible to outsource customer support without degrading service quality. Here's what you need to know to outsource the right way.<a href="https://www.helpscout.com/helpu/outsourcing-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/your-customer-service-sucks/https://www.helpscout.com/helpu/your-customer-service-sucks/<p>Is it that people who work in customer service are lazy? That they just don’t care? Or have repeated telephone cord near-strangulations damaged some critical part of their brain? Perhaps.<a href="https://www.helpscout.com/helpu/your-customer-service-sucks/">Read the full article</a></p>https://www.helpscout.com/blog/5-customer-service-lessons/https://www.helpscout.com/blog/5-customer-service-lessons/<p>Andrew is a high school student in Darwin, in the far north of Australia. He dreams of one day becoming an author.<a href="https://www.helpscout.com/blog/5-customer-service-lessons/">Read the full article</a></p>https://www.helpscout.com/blog/diversity-inclusion-2017/https://www.helpscout.com/blog/diversity-inclusion-2017/<p>The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity<a href="https://www.helpscout.com/blog/diversity-inclusion-2017/">Read the full article</a></p>https://www.helpscout.com/helpu/new-customer-service-manager/https://www.helpscout.com/helpu/new-customer-service-manager/<p>You’ve just landed a new role as a support manager. Congratulations! Here are all the strategies you’ll need to succeed in your new role.<a href="https://www.helpscout.com/helpu/new-customer-service-manager/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-seasonal-downtime/https://www.helpscout.com/helpu/customer-service-seasonal-downtime/<p>Every industry is subject to seasonal downtime — use it to set yourself up for success before your team gets swamped again.<a href="https://www.helpscout.com/helpu/customer-service-seasonal-downtime/">Read the full article</a></p>https://www.helpscout.com/helpu/migrate-help-desk-data/https://www.helpscout.com/helpu/migrate-help-desk-data/<p>Switching help desks can be a real pain, but it’s also an opportunity to improve your support team’s processes, get rid of clutter, and create new habits that make your life easier.<a href="https://www.helpscout.com/helpu/migrate-help-desk-data/">Read the full article</a></p>https://www.helpscout.com/helpu/difficult-conversations/https://www.helpscout.com/helpu/difficult-conversations/<p>Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.<a href="https://www.helpscout.com/helpu/difficult-conversations/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-resume/https://www.helpscout.com/helpu/customer-service-resume/<p>Getting your customer service resume in order and avoiding the most common mistakes isn’t hard, but it does require some planning and effort.<a href="https://www.helpscout.com/helpu/customer-service-resume/">Read the full article</a></p>https://www.helpscout.com/helpu/abusive-customers/https://www.helpscout.com/helpu/abusive-customers/<p>When an abusive customer is making life miserable for your support team, it’s time to let them go. Here’s the playbook.<a href="https://www.helpscout.com/helpu/abusive-customers/">Read the full article</a></p>https://www.helpscout.com/helpu/4-customer-service-lessons/https://www.helpscout.com/helpu/4-customer-service-lessons/<p>Delve into some customer service wisdom—from quirky car tales to lifelong bonds. Discover four timeless principles: individuality, consistency, transparency, and proactive care, shaping enduring satisfaction in a fleeting world.<a href="https://www.helpscout.com/helpu/4-customer-service-lessons/">Read the full article</a></p>https://www.helpscout.com/blog/building-a-great-business/https://www.helpscout.com/blog/building-a-great-business/<p>5 things your company needs to be great, plus a sneaky sixth tactic that will make your company last from Help Scout CEO, Nick Francis.<a href="https://www.helpscout.com/blog/building-a-great-business/">Read the full article</a></p>https://www.helpscout.com/helpu/talking-to-customers-tone/https://www.helpscout.com/helpu/talking-to-customers-tone/<p>Communicating tone online is hard, especially in customer support. Follow a few best practices and you'll say it right the first time and every time.<a href="https://www.helpscout.com/helpu/talking-to-customers-tone/">Read the full article</a></p>https://www.helpscout.com/helpu/nonprofit-customer-service/https://www.helpscout.com/helpu/nonprofit-customer-service/<p>Customer service at nonprofits is often a function rather than a department, so success depends on keeping their tools and processes simple.<a href="https://www.helpscout.com/helpu/nonprofit-customer-service/">Read the full article</a></p>https://www.helpscout.com/helpu/5-types-support-agent/https://www.helpscout.com/helpu/5-types-support-agent/<p>Providing the best customer service starts with the people you hire. These five personality types are essential on every customer support team.<a href="https://www.helpscout.com/helpu/5-types-support-agent/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-support-funnel/https://www.helpscout.com/helpu/customer-support-funnel/<p>Learn the 4 stages of the customer support funnel, and you can use it to retain customers.<a href="https://www.helpscout.com/helpu/customer-support-funnel/">Read the full article</a></p>https://www.helpscout.com/helpu/after-sales-service/https://www.helpscout.com/helpu/after-sales-service/<p>When sales and customer service work together, they succeed by giving the customer a better experience.<a href="https://www.helpscout.com/helpu/after-sales-service/">Read the full article</a></p>https://www.helpscout.com/blog/brand-evolution/https://www.helpscout.com/blog/brand-evolution/<p>Building a brand that lasts requires maintenance and design principles as concrete as your company values.<a href="https://www.helpscout.com/blog/brand-evolution/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-activities/https://www.helpscout.com/helpu/customer-service-activities/<p>To spot high-upside opportunities in customer service, be sure to use these 4 practical frameworks.<a href="https://www.helpscout.com/helpu/customer-service-activities/">Read the full article</a></p>https://www.helpscout.com/helpu/employee-retention/https://www.helpscout.com/helpu/employee-retention/<p>Customer support is fighting a negative public perception, and high turnover rates, but there is a solution and it takes less work than you think.<a href="https://www.helpscout.com/helpu/employee-retention/">Read the full article</a></p>https://www.helpscout.com/blog/give-support-seat-at-the-table/https://www.helpscout.com/blog/give-support-seat-at-the-table/<p>Support teams are a critical part of any organization that serves customers, yet they’re not always treated that way. Mireille Pilloud, Community Support Manager at TED, shares her thoughts on how to get support a “seat at the adult table.”<a href="https://www.helpscout.com/blog/give-support-seat-at-the-table/">Read the full article</a></p>https://www.helpscout.com/helpu/9-customer-support-tips/https://www.helpscout.com/helpu/9-customer-support-tips/<p>Tips on providing better customer support from experienced customer support professionals<a href="https://www.helpscout.com/helpu/9-customer-support-tips/">Read the full article</a></p>https://www.helpscout.com/helpu/how-support-sales-marketing-work-together/https://www.helpscout.com/helpu/how-support-sales-marketing-work-together/<p>Three ways to get your support, sales, and marketing teams working together effectively.<a href="https://www.helpscout.com/helpu/how-support-sales-marketing-work-together/">Read the full article</a></p>https://www.helpscout.com/helpu/international-customer-service/https://www.helpscout.com/helpu/international-customer-service/<p>Providing international customer service can be a challenge if you don't offer multilingual customer support. Follow these 6 best practices.<a href="https://www.helpscout.com/helpu/international-customer-service/">Read the full article</a></p>https://www.helpscout.com/blog/effective-teams/https://www.helpscout.com/blog/effective-teams/<p>Effective teams are built upon two types of leadership, domain leadership (players) and people leadership (coaches).<a href="https://www.helpscout.com/blog/effective-teams/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-tips/https://www.helpscout.com/helpu/customer-service-tips/<p>The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.<a href="https://www.helpscout.com/helpu/customer-service-tips/">Read the full article</a></p>https://www.helpscout.com/blog/exclamations-and-emoticons/https://www.helpscout.com/blog/exclamations-and-emoticons/<p>Should you use exclamation points, emoticons, and GIFs in your customer emails? The answer is yes, and there’s some interesting data that explains why.<a href="https://www.helpscout.com/blog/exclamations-and-emoticons/">Read the full article</a></p>https://www.helpscout.com/helpu/customer-service-books/https://www.helpscout.com/helpu/customer-service-books/<p>The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.<a href="https://www.helpscout.com/helpu/customer-service-books/">Read the full article</a></p>https://www.helpscout.com/blog/24-hour-support/https://www.helpscout.com/blog/24-hour-support/<p>Round-the-clock support is a huge win for customers, but it doesn’t come easily. Here’s how we made the transition.<a href="https://www.helpscout.com/blog/24-hour-support/">Read the full article</a></p>https://www.helpscout.com/helpu/track-customer-requests/https://www.helpscout.com/helpu/track-customer-requests/<p>Telling customers to “keep an eye out” for updates puts the onus on them—not cool. Instead, be proactive and follow up after you’ve fixed a bug they reported or built a feature they wanted.<a href="https://www.helpscout.com/helpu/track-customer-requests/">Read the full article</a></p>https://www.helpscout.com/helpu/the-world-outside/https://www.helpscout.com/helpu/the-world-outside/<p>Sometimes, due to forces beyond your control, you have to solve customer problems that your product or site didn't create.<a href="https://www.helpscout.com/helpu/the-world-outside/">Read the full article</a></p>https://www.helpscout.com/helpu/support-managers/https://www.helpscout.com/helpu/support-managers/<p>What the best support leaders wish they’d known when they first took the helm.<a href="https://www.helpscout.com/helpu/support-managers/">Read the full article</a></p>https://www.helpscout.com/helpu/how-to-say-no/https://www.helpscout.com/helpu/how-to-say-no/<p>Keep customers happy even when you can’t give them everything they want.<a href="https://www.helpscout.com/helpu/how-to-say-no/">Read the full article</a></p>https://www.helpscout.com/helpu/using-gifs-support/https://www.helpscout.com/helpu/using-gifs-support/<p>GIFs are good for more than a quick laugh — they’re also an effective tool to deliver great support.<a href="https://www.helpscout.com/helpu/using-gifs-support/">Read the full article</a></p>https://www.helpscout.com/blog/all-hands-support/https://www.helpscout.com/blog/all-hands-support/<p>Anna Brozek, former CEO at Big Cartel, explains why the company tried and eventually ended the practice of all hands support.<a href="https://www.helpscout.com/blog/all-hands-support/">Read the full article</a></p>https://www.helpscout.com/blog/tuft-and-needle-support/https://www.helpscout.com/blog/tuft-and-needle-support/<p>Tuft and Needle's unflinching focus on customer experience is what helped them become an exceptional company.<a href="https://www.helpscout.com/blog/tuft-and-needle-support/">Read the full article</a></p>https://www.helpscout.com/customers/senneca/https://www.helpscout.com/customers/senneca/<p>Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.<a href="https://www.helpscout.com/customers/senneca/">Read the full article</a></p>https://www.helpscout.com/blog/overachiever-culture/https://www.helpscout.com/blog/overachiever-culture/<p>All successful businesses start with overachieving founders. As a team grows, roles become more specialized and redundant. Learn how we keep our overachiever culture as the company grows.<a href="https://www.helpscout.com/blog/overachiever-culture/">Read the full article</a></p>https://www.helpscout.com/blog/support-lexicon/https://www.helpscout.com/blog/support-lexicon/<p>Here's how Ritz-Carlton's employee language handbook unifies the team and properly introduces the culture to new hires.<a href="https://www.helpscout.com/blog/support-lexicon/">Read the full article</a></p>